How You’ll Make an Impact As Total Rewards Administration Specialist, you'll serve as an expert for assigned APAC countries, providing end-to-end operational oversight, advanced issue resolution, and continuous improvement across payroll, time & attendance, compensation and benefit administration. Partner closely with COE, Site HR, Finance, Legal, and external vendors to ensure stable, compliant, and high-quality service delivery. Provide data-driven analysis, risk assessment, and practical recommendations to strengthen governance, improve employee experience, and support compensation and benefit planning for designated countries in APAC. You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Own and oversee monthly end-to-end payroll operations for assigned APAC countries, ensuring accurate, timely, compliant, and well-controlled payroll delivery in partnership with vendors and internal stakeholders.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Act as a senior point of contact for complex payroll, benefit, time & attendance, and compensation administration matters, providing sound judgment, escalation management, and practical solutions.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Coordinate implementation of annual compensation processes, including merit increase, incentives, data validation, communication support, and post-process review.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Oversee communication, monitoring, and administration of benefit programs for applicable employee groups, ensuring consistency, compliance, and positive employee experience.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Conduct benefit plan benchmarking, market survey review, data analysis, and management-ready reporting to support informed decision-making and program optimization.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Provide technical and operational expertise on benefit design, redesign, new program implementation, and policy/process alignment across assigned countries.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Provide comprehensive support for employee exit processes, including final payment review, severance or involuntary termination cost estimation, and coordination with HR, Finance, and Legal as required.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Monitor regulatory changes and overall compliance requirements related to payroll, statutory benefits, and time & attendance; assess operational impact and drive timely implementation of required changes.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Resolve complex issues and inquiries from employees, managers, HR, and other stakeholders, ensuring clear communication, appropriate documentation, and sustainable root-cause resolution.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Develop, review, and maintain HR knowledge articles, process documentation, and working instructions to strengthen operational consistency and knowledge retention.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Manage day-to-day vendor performance, service quality, issue follow-up, and process adherence; provide constructive feedback and escalate service risks when necessary.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Identify and lead continuous improvement opportunities, including process simplification, control enhancement, automation opportunities, and cross-country knowledge sharing.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Coach and guide less experienced team members on operational practices, issue analysis, stakeholder communication, and country-specific payroll or benefit knowledge.</li> <li style="margin-top:0.0pt;margin-bottom:8.0pt;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Perform other duties as required.</li> </ul> Required Qualifications that Enables Your Success <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Bachelor’s degree, preferably in human resources, accounting, finance, business administration, or a related field.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Minimum of 5 years of HR operations experience, including at least 3 years in payroll, benefits, compensation administration, or related total rewards operations.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Solid experience supporting multi-country payroll and benefit operations in APAC; experience in a shared service or regional HR operating model is strongly preferred.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Strong understanding of payroll controls, statutory compliance, vendor management, data accuracy, and employee confidentiality requirements.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Demonstrated ability to manage complex issues, assess risk, influence stakeholders, and drive practical solutions with limited supervision.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Strong analytical capability with the ability to interpret data, identify trends, prepare management-level summaries, and recommend process improvements.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">High standards of work quality, accountability, ownership, and follow-through, with a continuous improvement and service excellence mindset.</li> <li style="margin-top:0.0px;margin-bottom:0.0px;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Excellent interpersonal, consultative, and stakeholder management skills, with the ability to communicate clearly and confidently across countries and functions.</li> <li style="margin-top:0.0pt;margin-bottom:8.0pt;vertical-align:middle;color:black;font-family:arial, helvetica, sans-serif">Proficiency in spoken and written English; additional APAC language capability is an advantage.</li> </ul>

Total Rewards Administration Specialist (Pudong New District, SH, CN, 201204) @ Lubrizol Corporation

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