About this role
<p><b>关于路博润</b></p> <p>路博润公司是隶属于伯克希尔哈撒韦公司旗下的一家特种化学制品公司，致力于提供可持续的解决方案，以促进出行、改善福祉和改善现代生活。路博润成立于1928年，在全球拥有并经营着100多个制造工厂、销售和技术办事处，拥有约8,000名员工。</p> <p> </p> <p>我们重视候选人多元化的专业背景和生活经历。通过建立一个一致、公正和透明的招聘流程，路博润致力于为候选人创造积极的求职体验，以便能够了解他们最好的一面。 我们认可独特的工作和生活方式，并提供一定的灵活性，确保我们的员工在生活的各个方面都能全身心投入并且获得满足感。</p> <p><b><u>Overview</u></b></p> <p>The Customer Experience Representative is the daily interface with our customers to ensure customer satisfaction and support business objectives and plans.</p> <p> </p> <p><b><u>Key Responsibilities</u></b></p> <ul> <li><b>Order Management:</b> <ul> <li>Process customer orders accurately and efficiently using the SAP.</li> <li>Monitor order status and provide updates to customers promptly.</li> <li>Coordinate with supply planner, demand planner and logistics teams to ensure timely delivery.</li> </ul> </li> <li><b>Customer Management:</b> <ul> <li>Serve as the primary point of contact for customer inquiries and concerns.</li> <li>Provide exceptional customer service by addressing issues and resolving complaints in a timely manner.</li> <li>Maintain strong relationships with customers through regular communication.</li> <li>Lead customer meeting or discussion for issue resolution.</li> <li>Handle the customer complaints and lead resolutions discussion to provide best corrective and preventive action plan to customer.</li> </ul> </li> <li><b>Supply Coordination:</b> <ul> <li>Monitor inventory levels and coordinate with the supply chain team to manage stock availability.</li> <li>Assist in inventory planning and forecasting to meet customer demand.</li> <li>Initiate or lead internal discussion for supply issue and propose effective proposal to mitigate the potential supply risk.</li> </ul> </li> <li><b>Reporting and Data Analysis:</b> <ul> <li>Prepare and maintain accurate records of customer orders, communications, and transactions.</li> <li>Generate regular reports on order status, inventory levels, and customer feedback.</li> <li>Use online tools (BOBJ, PBI) to analyze order trend or customers situation. </li> </ul> </li> <li><b>Process Improvement:</b> <ul> <li>Identify opportunities for improving customer service processes and contribute to the development of best practices.</li> <li>Collaborate with cross-functional teams to optimize supply chain operations process or cost-saving.</li> </ul> </li> </ul> <p><b> </b></p> <p><b><u>REQUIREMENTS (education, experience, competencies and specific job requirements):</u></b></p> <p><b> </b></p> <p><b>Education </b></p> <ul> <li>Diploma or above in international trading, logistics, supply chain management, business management, etc. is preferred.</li> </ul> <p><b> </b></p> <p><b>Experience </b></p> <ul> <li>Applicants should have at minimum experience equivalent to 3 years on multinational company in order support, customer service or planning function</li> <li>Applicants who have experience in chemical company and know SAP usage are a big plus.</li> </ul> <p> </p> <p><b>Knowledge, technical/professional skill:</b></p> <ul> <li><b> </b>Strong communication and interpersonal skills.</li> <li>Strong ownership for order and customer and process orientation.</li> <li>Good knowledge on supply chain, good collaboration for cross-function operation.</li> <li>Proficiency in ERP systems and Microsoft Office Suite.</li> <li>Excellent problem-solving abilities and attention to detail.</li> <li>Ability to work independently and good team-work ability. </li> <li>Keen insight in issue analysis and continues process improvement mindset.</li> </ul> <p><b> </b></p> <p><b>Language Skill: </b></p> <ul> <li>Fluent in English (verbal and written)</li> </ul> <p> </p> <p><b>Attributes:</b></p> <ul> <li>Customer-focused mindset with a commitment to delivering high-quality service.</li> <li>Ability to manage multiple priorities and work under pressure.</li> <li>Willing to learn new knowledge in a changing environment. </li> </ul> <p><b>准备好迎接您的下一步职业发展了吗？立即申请，让我们一起塑造未来！</b></p> <p><br> 这是成为路博润一员的好时机。路博润不会固步自封，我们不断学习和发展。路博润不仅致力于追究公司的成功，更为我们的员工、客户和社区提供有意义的支持。</p> <p>我们致力为安全和负责地运营而不懈努力，将安全、可持续性、道德和合规性放在一切工作的首位。我们的员工、客户和社区的福祉对我们的文化和我们的工作方式至关重要。</p> <p>作为一个多元化的全球团队，我们致力于解决世界上一些最紧迫的挑战，通过路博润的技术来影响和改善人们的生活。我们从不满足于现状，努力做得更好。</p> <p>90多年前，路博润公司的创始原则之一是尊重地对待每一位员工。今天，同样的承诺只会更加坚定。</p> <p>不仅如此，我们还致力于为每一位员工提供一个能让他们发挥所长的环境，无论他们的种族、肤色、宗教信仰、性别、国籍、性取向、性别认同、残疾或任何其他特征如何。</p>