About this role
<p style="margin:0.0in 0.0in 0.0in 23.5pt;text-indent:-23.5pt;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><u><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">ACCOUNTABILITY</span></u></strong><strong><u><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">:</span></u></strong></p> <p style="margin:0.0in 0.0in 0.0in 23.5pt;text-indent:-23.5pt;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><u><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black"> </span></u></strong></p> <p style="margin:0.0in 0.0in 0.0in 23.45pt;text-indent:-23.45pt;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Supports all processes regarding </span><span style="font-size:11.0pt;font-family:Calibri, sans-serif">customer complaints , </span><span style="font-size:11.0pt;font-family:Calibri, sans-serif">statistical quality control (SQC), out of </span></p> <p style="margin:0.0in 0.0in 0.0in 23.45pt;text-indent:-23.45pt;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">specification (OOS),</span><span style="font-size:11.0pt;font-family:Calibri, sans-serif"> </span><span style="font-size:11.0pt;font-family:Calibri, sans-serif">and deviation management from QC perspective, including but not limited to all </span></p> <p style="margin:0.0in 0.0in 0.0in 23.45pt;text-indent:-23.45pt;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Standard Work Process (SWP), Management System, and analytical responsibilities. This position </span></p> <p style="margin:0.0in 0.0in 0.0in 23.45pt;text-indent:-23.45pt;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">provides analytical</span><span style="font-size:11.0pt;font-family:Calibri, sans-serif"> </span><span style="font-size:11.0pt;font-family:Calibri, sans-serif">guidance, aid, and support to Production Units to achieve Quality and capacity </span></p> <p style="margin:0.0in 0.0in 0.0in 23.45pt;text-indent:-23.45pt;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">goals, with a priority on reducing complaints and NCM.</span></p> <p style="margin:0.0in 0.0in 0.0in 23.5pt;text-indent:-23.5pt;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><u><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black"> </span></u></strong></p> <p style="margin:0.0in 0.0in 0.0in 23.5pt;text-indent:-23.5pt;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><u><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">RESPONSIBILITIES:</span></u></strong></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Responsible for tracing and driving on customer quality problem solving progress; Lead root cause investigations and analysis for customer complaints. Ensure that solutions to quality issues are properly implemented and upheld;</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Participate and support NCM SWP as a QC representative and provide guidance in resolving the NCM with recommended corrective actions, analytical support, and final disposition. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Review, analyze, and evaluate, SQC data and establish mitigation steps when appropriate within the QC Laboratory and with collaboration of the production units.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Participate in multifunctional </span><span style="font-size:11.0pt;font-family:Calibri, sans-serif">quality improvement </span><span style="font-size:11.0pt;font-family:Calibri, sans-serif">project teams.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Conduct process audits and proactively identify risks or improvement opportunities in production control and quality control;</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Be responsible for working with PT, Process and production and sales from a quality perspective, more specifically, MA approval, MOC evaluation ,spec setting ;</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Conduct supplier audit on site to improve supplier quality;</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Support various internal audits and external audits </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Other task from line manager</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><u><span style="font-size:11.0pt;font-family:Calibri, sans-serif"> </span></u></strong></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><u><span style="font-size:11.0pt;font-family:Calibri, sans-serif">REQUIREMENTS – EDUCATION, EXPERIENCE, SKILLS:</span></u></strong></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><u><span style="font-size:11.0pt;font-family:Calibri, sans-serif"> </span></u></strong></p> <ul style="margin-top:0.0in;margin-bottom:10.0pt"> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Education Background:</span></li> </ul> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Bachelor degree and above in chemistry, material science, engineering related.</span></li> </ul> <p style="line-height:115%;margin:0.0in 0.0in 0.0in 0.5in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif"> </span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Experience:</span></li> </ul> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">At least 8 years chemical industrial work experience on quality assurance or customer quality, focus on customer complaint handling and internal quality improvement. </span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.25in;line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Technical Skills:</span></li> </ul> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Familiar with fine chemical production, experience in continuous production mode quality control is preferred.</span></li> </ul> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Proactive and results oriented thinking</span><span>，</span><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">strong closed-loop management sense</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Good communications skill among different functions </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Strong problem solving skills – 6 Sigma, 8D, A3</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Good software skill on Excel, PPT, Minitab</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Fluent in English – written, verbal</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Good presentation skill</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Good auditing techniques</span><span>，</span><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">ISO 9001 internal auditor certification is mandatory</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Strong ability to work under pressure and capable of handling multiple complex tasks simultaneously.</span></li> </ul>