Operations Performance Analyst (US) @ Aramex International L. L. C.

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="color:black">As the Operations Performance Analyst, you will be responsible for analyzing operational data, </span></span></span></span><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="color:black">identifying performance trends and providing insights to drive operational efficiency and effectiveness. Your role will be crucial in supporting data-driven decision-making and improving key performance indicators across our</span></span></span></span><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"><span style="color:black">operations.</span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="color:black"><span><span style="font-family:Calibri, sans-serif">Data Analysis: Collect, analyze, and interpret operational data from various sources to identify trends, patterns, and performance metrics.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:black"><span><span style="font-family:Calibri, sans-serif">Performance Monitoring: Develop and maintain performance dashboards and reports, tracking key performance indicators (KPIs) to evaluate operational efficiency and effectiveness.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:black"><span><span style="font-family:Calibri, sans-serif">Root Cause Analysis: Conduct in-depth root cause analysis to identify underlying factors impacting operational performance, efficiency, and customer satisfaction.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:black"><span><span style="font-family:Calibri, sans-serif">Process Improvement: Collaborate with cross-functional teams to identify opportunities for process optimization, eliminate bottlenecks, and enhance operational workflows.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:black"><span><span style="font-family:Calibri, sans-serif">Continuous Improvement Initiatives: Support the implementation of continuous improvement initiatives, such as Lean Six Sigma, to drive operational excellence and productivity.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:black"><span><span style="font-family:Calibri, sans-serif">Performance Reporting: Prepare and present regular performance reports to management, highlighting trends, insights, and recommendations for improvement.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:black"><span><span style="font-family:Calibri, sans-serif">Forecasting and Capacity Planning: Utilize historical data and statistical modeling techniques to forecast demand, optimize resource allocation, and support capacity planning.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:black"><span><span style="font-family:Calibri, sans-serif">Technology Utilization: Leverage data analytics tools and technologies to automate data collection, analysis, and reporting processes, enhancing efficiency and accuracy.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:black"><span><span style="font-family:Calibri, sans-serif">Collaboration: Collaborate with cross-functional teams, including operations, logistics, IT, and customer service, to align objectives and drive operational improvements.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:black">Industry Research: Stay updated on emerging trends, best practices, and technological advancements in the logistics and transportation industry, applying relevant insights to improve operational performance.</span></span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements - Experience and Education</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="color:black"><span style="font-family:Calibri, sans-serif">At least 3 years of experience in operations analysis, business analytics, or a related field, with a proven track record of leveraging data to drive operational improvements.</span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:black">Bachelor&apos;s degree in business, operations management, data analytics, or a related field is preferred. Advanced degrees or certifications in analytics or operations management are a plus</span></span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div><div>Building Outstanding Teams</div><div>Setting a clear direction</div><div>Simplification</div><div>Collaborate &amp; break silos</div><div>Execution &amp; Accountability</div><div>Growth mindset</div><div>Innovation</div><div>Inclusion</div><div>External focus</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Communication Skills</div><div>Attention To Details</div><div>Analytical Skills</div><div>Data Analysis</div><div>Process Improvement Methodologies</div><div>Collaborative Mindset</div><div>Performance Metrics</div></div></div></div>