About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span><span style="color:black">Implement the day-to-day express operations procedures and policies to ensure smooth flow of </span></span></span></span></span><span style="font-size:11.0pt"><span><span><span style="font-family:'Calibri', sans-serif"><span style="color:black">Operations in terms of receiving/processing of packages, on time delivery and system updating.</span></span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Assist in managing the receiving process from ground couriers, ensuring adherence to standard procedures and quality audits.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Oversee the processing of incoming packages, including weighing, coding, packing, and ensuring compliance with destination requirements.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Monitor the input of packages into the system, ensuring accuracy in origin scanning, bagging, and manifesting.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"> Support the monitoring and control of pre-alerting and bagging processes according to destination specifications.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Implement and uphold necessary procedures to ensure compliance with quality audits and service standards.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Act as a point of contact for customer service functions related to on-hold shipments, repacking, bad address management, and special requests. Address inquiries from internal and external customers promptly.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Foster effective communication among team members and with internal and external stakeholders to streamline operations.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Oversee the control and filing of all related paperwork, ensuring proper organization and adherence to record retention policies.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Identify and report shipments containing illegal materials such as drugs, weapons, or restricted liquids, ensuring compliance with legal standards.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Provide guidance and support to junior team members, assisting with training and development in operational procedures</span></span></span></li> </ul> <p> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements - Experience and Education</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">High School, Junior college or Diploma</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Good Command of English</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">MS Office Applications (Word, Excel & Outlook)</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">1 year experience in a related field</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div><div>Building Outstanding Teams</div><div>Collaborate & break silos</div><div>Execution & Accountability</div><div>External focus</div><div>Growth mindset</div><div>Inclusion</div><div>Innovation</div><div>Setting a clear direction</div><div>Simplification</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Administrative Skills</div><div>Attention To Details</div><div>Flexibility And Adaptability</div><div>Safety And Quality Awareness</div><div>Time Management</div></div></div></div>