Retail Outlet Executive (EG) @ Aramex International L. L. C.

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif">Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer’s trusted advisor in accordance with Aramex values.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Attend to all walk-in customers’ needs promptly.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Serve walk-in customers and provide full information and advice.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Manage and meet customer expectations.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Sustain high customer satisfactory service lever.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Provide excellent customer service for cash clients as per Aramex CS standards.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Sell cash shipments “Outbound”.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Promote Aramex campaigns for customers.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Collaborate with the team of achieve the team objectives.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Facilitate the flow of information horizontally and vertically.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Ensure outlet customer satisfaction at all time.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Ensure timely resolution of customer complain to retain customers.</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements - Experience and Education</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Diploma or bachelor’s degree in business administration or a related field.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry.</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div><div>Building Outstanding Teams</div><div>Setting a clear direction</div><div>Simplification</div><div>Collaborate &amp; break silos</div><div>Execution &amp; Accountability</div><div>Growth mindset</div><div>Innovation</div><div>Inclusion</div><div>External focus</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Interpersonal Skills</div><div>Customer Relationship Management</div><div>Communication Skills</div><div>Attention To Details</div><div>Customer Centric</div><div>Negotiation Skills</div><div>Collaborative Approach</div><div>Multitasking</div><div>Self-Awareness</div></div></div></div>