About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div><p style="margin-bottom:11.0px">To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p>As an Operations Team Member within our Express Operations division, your responsibilities will encompass several key operational tasks that contribute to our service excellence:</p> <ul style="list-style-type:disc"> <li>Manage and ensure compliance with all clearance procedures for courier imports, adhering to regulatory and company standards to facilitate timely shipment processing.</li> <li>Serve as a primary point of contact for customers by responding promptly to inquiries, handling calls professionally, and resolving any servicing issues with care and accuracy.</li> <li>Maintain detailed tracking and tracing of inbound shipments, providing updates, and proactively addressing any delays or discrepancies to guarantee transparency and customer satisfaction.</li> <li>Coordinate freedom shipments efficiently, ensuring correct documentation and processing to support seamless customs clearance.</li> <li>Address and resolve station problem queues diligently to minimize operational bottlenecks and maintain workflow continuity.</li> <li>Clear any outstanding shipments expediently, working with internal teams and external partners to resolve issues and avoid shipment backlog.</li> </ul> <p>The role also requires a collaborative mindset to work across departments, supporting continuous improvement initiatives and upholding Aramex's commitment to operational excellence.</p> <p><strong>Please note: Sponsorship is not available for this position.</strong></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements - Experience and Education</H2> </div><div><ul style="margin-bottom:11.0px"> <li>Demonstrated understanding of import clearance processes and regulatory requirements within courier or logistics environments.</li> <li>Proven experience in customer service roles with strong communication skills to handle diverse customer interactions effectively.</li> <li>Proficiency and hands-on experience with electronic customs systems such as E-customs and CNS to ensure accurate and efficient shipment processing.</li> <li>Advanced skills in Microsoft Excel and Word to manage shipment documentation, reporting, and correspondence accurately.</li> <li>A solid grasp of global geographical locations to support international shipment tracking and problem resolution.</li> <li>Ability to multitask and manage priorities in a fast-paced, dynamic operational setting.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div><div>Building Outstanding Teams</div><div>Collaborate & break silos</div><div>Execution & Accountability</div><div>External focus</div><div>Growth mindset</div><div>Inclusion</div><div>Innovation</div><div>Setting a clear direction</div><div>Simplification</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Administrative Skills</div><div>Attention To Details</div><div>Flexibility And Adaptability</div><div>Safety And Quality Awareness</div><div>Time Management</div></div></div></div>