About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div><p><span style="font-size:11.0pt"><span><span><span style="font-family:'Calibri', sans-serif"><span style="color:black">As a Sea Freight Specialist at Aramex, you will serve as the primary point of contact for clients regarding sea freight inquiries. Your role is crucial in maintaining strong client relationships while delivering customized freight solutions to meet their specific needs. You will play a pivotal role in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities in the sea transportation sector.</span></span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Provide comprehensive sea freight solutions to clients, meticulously addressing their specific requirements to ensure maximum satisfaction.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Cultivate and nurture strong relationships with clients in the sea freight sector, fostering loyalty and long-term retention.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Efficiently assist clients in resolving any claims, payment issues, or pending shipments related to sea freight, ensuring prompt and effective solutions.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Oversee the entire lifecycle of sea freight shipments, meticulously managing the process from booking to delivery to ensure timely and efficient execution.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Provide invaluable support to the sales team by delivering accurate quotes and actively pursuing new business opportunities within the sea freight domain.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Collaborate closely with internal stakeholders to effectively coordinate sea freight logistics and optimize operational efficiency.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Skillfully negotiate competitive rates with carriers, agents, and offices to secure the most favorable pricing for clients in sea transportation.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Exceed overall freight targets for assigned customers through proactive management and the implementation of strategic initiatives tailored to the sea freight industry.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Promptly report any operational failures to line management and keep clients informed of any delays or issues impacting their sea freight shipments.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Diligently monitor profit and loss (P&L) metrics and effectively manage job invoicing within the sea freight realm.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Manage sea freight inquiries with precision, preparing quotations and coordinating seamlessly with both local and international clients.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Drive a culture of continuous improvement in on-time delivery performance for serviced sea freight trade lanes.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Ensure the accurate adoption of CargoWise and maintain the utmost integrity in milestone status updates pertaining to sea freight operations.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Expertly cultivate and manage relationships with sea freight customers at the station level to enhance negotiating power and secure competitive rates.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Collaborate seamlessly with the regional pricing desk, providing necessary support for requests for quotations (RFQs), projects, and tenders within the sea freight domain as required.</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements - Experience and Education</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Bachelor’s degree in business administration or a related field.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">3-4 years of relevant experience in the sea freight forwarding industry, demonstrating a strong understanding of global trade lanes, shipping lines, and sea freight solutions.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Proven track record in customer service and managing key business clients, along with adept negotiation skills in dealing with shipping lines.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Familiarity with CargoWise is preferred.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif">Excellent written communication skills, particularly in crafting professional emails.</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div><div>Building Outstanding Teams</div><div>Setting a clear direction</div><div>Simplification</div><div>Collaborate & break silos</div><div>Execution & Accountability</div><div>Growth mindset</div><div>Innovation</div><div>Inclusion</div><div>External focus</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Team Collaboration</div><div>Adaptability</div><div>Customer Focus</div><div>Communication Skills</div><div>Attention To Details</div><div>Problem Solving</div><div>Time Management</div><div>Negotiation Skills</div><div>Analytical Thinking</div></div></div></div>