About this role
<p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Work Your Magic with us! <span style="color:#ffffff">Start your next chapter and join MilliporeSigma.</span></span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. </span></span></p> <p> </p><h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"><strong><span style="font-size:16.0pt;line-height:137%;font-family:Calibri, sans-serif">Your Role: </span></strong></h2> <h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif;color:windowtext">As a strategic partner to the Head of Commercial Excellence, you'll own two core areas. First, you'll build and operationalize our Customer Experience governance framework across Advanced Solutions—designing consistent measurement and insights across five franchises. Second, you'll be the executive's right hand, translating Commercial Excellence priorities into action by coordinating across teams, representing capabilities to leadership, and keeping stakeholders aligned.</span></h2> <h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif;color:windowtext"> </span></h2> <h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif;color:windowtext">You'll balance structure with execution: establishing frameworks that work, while being the connector who brings strategy to life. Success means clear governance at the Advanced Solutions level, presentations that land, and alignment that drives results.</span></h2> <h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"> </h2> <h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"><strong><span style="font-size:16.0pt;line-height:137%;font-family:Calibri, sans-serif">Key Responsibilities</span></strong></h2> <h3 style="line-height:137%;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif;color:#1f4d78;font-weight:normal"><strong><span style="font-size:13.0pt;line-height:137%;font-family:Calibri, sans-serif">Customer Experience Governance & Implementation (25-50%)</span></strong></h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Implement Life Science Customer Experience governance and reporting framework at the Advance Solutions level</span></li> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Operationalize Customer Experience measurement requirements (CSAT/NPS) for the five integrated franchises while maintaining a consistent minimal framework</span></li> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Ensure uniform Customer Experience metrics and reporting across franchises to enable consistent comparison and visibility at the Life Science level</span></li> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Translate governance framework into franchise-level operating practices, ensuring simplified, outcome-oriented processes</span></li> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Enable actionable Customer Experience insights at both Advance Solutions and Life Science levels</span></li> </ul> <h3 style="line-height:137%;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif;color:#1f4d78;font-weight:normal"> </h3> <h3 style="line-height:137%;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif;color:#1f4d78;font-weight:normal"><strong><span style="font-size:13.0pt;line-height:137%;font-family:Calibri, sans-serif">Business Planning & Implementation (50-75%)</span></strong></h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Represent Commercial Excellence priorities and capabilities across the Life Science organization and at senior leadership forums</span></li> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Ensure key Commercial Excellence projects progress effectively and efficiently, removing obstacles and keeping high-impact initiatives on track</span></li> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Facilitate alignment and execution of Commercial Excellence priorities across the five integrated franchises</span></li> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Coordinate stakeholder engagement and communication on Commercial Excellence priorities and outcomes</span></li> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Develop executive presentations and briefing materials on Commercial Excellence performance, strategy, and initiatives</span></li> <li style="line-height:137%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:137%;font-family:Calibri, sans-serif">Work as a connector and coordinator with leaders responsible for data analytics, customer experience delivery, and franchise-level implementation, ensuring priorities are aligned and initiatives move forward</span></li> </ul> <p style="line-height:137%;margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"><strong><span style="font-size:16.0pt;line-height:137%;font-family:Calibri, sans-serif">Who You Are</span></strong></h2> <h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"><strong><span style="font-size:16.0pt;line-height:137%;font-family:Calibri, sans-serif">Minimum Qualifications:</span></strong></h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Bachelor's Degree in Data, Analytics, Business or related field required</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">At least 8 years of proven experience in business operations and global project management within the Life Science industry</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Ability to travel domestically and internationally</span></li> </ul> <h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"> </h2> <h2 style="line-height:137%;margin:0.0in;font-size:13.0pt;font-family:'Times New Roman', serif;color:#2e74b5;font-weight:normal"><strong><span style="font-size:16.0pt;line-height:137%;font-family:Calibri, sans-serif"> Preferred Qualifications:</span></strong></h2> <p style="line-height:137%;margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Strategic business acumen with experience in multi-unit or franchise environments </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Advanced understanding of customer experience measurement methodologies (CSAT, NPS, CX analytics) </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Proven ability to unify diverse organizational structures around common objectives </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Data-driven decision-making with ability to translate insights into business impact </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Program management expertise </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Strong executive communication and presentation skills—ability to distill complex topics into clear, compelling narratives for leadership audiences </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Ability to be a thoughtful thinking partner who can work through complex, ambiguous topics and challenge assumptions constructively </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Customer-focused mindset with excellent verbal and written communication skills for accurate documentation, reporting, and executive presentations </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Exceptional interpersonal skills to effectively interface with all organizational levels and build cross-functional alignment </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Entrepreneurial spirit with willingness to drive execution and "roll up your sleeves" on critical initiatives </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">Detail-oriented and conscientious about meeting expectations while operating effectively in matrixed organizations</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="text-decoration:underline"><strong><span style="font-family:Verdana, sans-serif">Location</span></strong></span></p> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif">This is a site based role required from our Burlington, MA location.</span></p> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <div id="tor__flistingLayout_readOnlyDiv"> <div id="tor__flistingLayout_content"> <div> <p><span style="font-size:10.0pt"><strong>Pay Range for this position: $137,200 - $205,800</strong>. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and</span></p> <p><span style="font-size:10.0pt">other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here: <a href="https://careers.emdgroup.com/us/en/benefits" target="_blank" rel="noopener noreferrer">https://careers.emdgroup.com/us/en/benefits</a> </span></p> </div> </div> </div> <table width="100%"> <tbody> <tr> <td style="height:36.0px"> </td> </tr> </tbody> </table> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"> </p><p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif"><strong>What we offer: </strong>We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!</span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!</span></span></p>