About this role
Do you have a passion for the travel industry?
We’re seeking an experienced Travel Coordinator to join the Sodexo team based in our Balcatta office.
The position is permeant, full time, 38 hours per week, and requires weekend coverage every 5 weeks as part of a roster (Weekday off the following week). Weekend shifts work from home.
Hours of roster coverage across the team: 6am to 6:30pm Monday to Friday / 8am to 4pm Saturday and Sunday
The different shift patterns are:
6am to 2pm (EARLY)10.30am to 6.30pm (LATE)These shifts rotate on a EARLY – MID – LATE pattern with one weekend shift every 5th week.
Who are we looking for?
We’re seeking a positive professional who thrives in fast-paced, high-volume environment, supporting internal customers with responsive service and travel coordination.
The successful candidate will take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.
What You’ll Do
Book flights and accommodation for Sodexo employees and contractors travelling to various sites across the Pilbara regionCollaborate and work in alignment with our client requirements, timeframes and systemsManage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systemsProvide excellent customer service and support to ensure a positive customer experienceComplete relevant compliance checks prior to booking travel in line with policy requirementsAnswer calls and respond to emails in relation to travel enquiries and escalations following set guidelinesEnsure all bookings are managed in line with process and scripting to achieve accuracy and consistencyCommunicate effectively with peers and leaders to ensure issues are identified and prioritised accordinglySupport the coordination of discrepancy and flight no show reportingEducate and support customers to ensure Travel Policy guidelines are understood and adhered toSupport critical site-based travel at weekends as per roster scheduleWhat You'll Bring
Previous experience booking travel, preferably via Amex and/or InflightExperience using Microsoft Systems, Office and D365 CRM, preferableExcellent customer service skills and a customer centric attitudeConfident and positive communication skills with a friendly proactive approachAbility to prioritise effectively and flexibility to quickly adapt in a high-pressure environmentAbility to navigate systems with efficiency whilst maintaining high levels of accuracyStrong team playerThis is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team