Summary The FusionPKG Order Management Specialist is a critical member of the transactional operations and customer support team. This role is primarily responsible for interfacing with FusionPKG customers for all communication related to customer purchase orders. Responsibilities include order communication, order entry and processing, order tracking, shipping selection management, and open order reporting. The Order Management Specialist works alongside the FusionPKG sales executive (sales), account manager (customer service), and operations coordinator (logistics) to ensure the customer receives a flawless purchase and fulfillment experience. This role works directly in the accounting (SAGE) and order management (Salesforce.com) systems for much of their workload. The Order Management Specialist must exhibit strong and organized communication skills, possess an intrinsic sense of urgency, work well independently, and maintain a high stress tolerance. Duties and Responsibilities Customer Management: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Receive and initiate order-related calls and email communication with customers.</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Assist with inquiries or direct calls to satisfy customer inquiries and requests.</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Address customers proactively and in a helpful and respectful manner, providing clarity of message and appropriate next steps and actions.</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Communicate daily with the FusionPKG China Operations team to confirm order-ready dates and pricing, solve scheduling and planning conflicts, and confirm shipping details.</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Enter, update, and track orders and order-related activities through appropriate customer portals and order management systems.</li> </ul> Order Entry and Order Management: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Create sales orders and purchase orders in the accounting system (SAGE), verify data accuracy, manage order approvals, and submit orders to appropriate operations teams (China, US, Mexico) </li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Communicate with China operations and team daily to meet the goal of 48-hour confirmation of pricing, order details, and expected order ready date. </li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Communicate order-ready dates with customers and ensure customers are satisfied with order production plans and schedules.</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Split and rearrange orders as necessary to meet customer needs and requests. </li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Update purchase orders to match final quantities and shipping requirements. </li> </ul> Shipping & Logistics: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Communicate shipping options and rates with customers to facilitate shipping mode and carrier decisions.</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Track the shipping of customer orders and provide updates to customers.</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure customers receive shipments on time and that any changes are communicated with the customer or account management team as appropriate. </li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:107%;border-width:medium;border-color:currentcolor;font-size:11.0pt;font-family:Calibri, sans-serif">Update shipping information in the accounting system and work with the logistics team to ensure clearance documents are prepared and provided in a timely manner.</li> </ul> Expectations for Success <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Bachelor’s degree in business, procurement, supply chain, or related fields from an accredited college or university</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Experience in business-to-business customer account support and order management of consumer products is highly preferred</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Experience in beauty, skincare, or cosmetic industries is encouraged.</li> <li style="margin:0.0in 0.0in 0.0in 12.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Must Have: Experience in order management, including direct interaction with customers or vendors.</li> </ul> Employment Status This position is Temporary with the potential to transition into a permanent Full-Time role based on business needs and performance. We are also open to considering an Independent Contractor arrangement for the right candidate. Work Environment and Physical Demands The work environment and physical demands are representative of those employees encounter while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate in an office setting. The employee is frequently required to be in a stationary position, regularly use the computer keyboard and mouse and will view the computer monitor frequently. The employee is occasionally required to stand, walk, and reach with their hands. The employee is occasionally required to climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals to perform essential job functions. Join our team and Be You Be Aptar. Aptar is an equal opportunity employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Stay updated on career opportunities by following us on LinkedIn!

FusionPKG Order Management Specialist (Dallas, TX, US, 75235) @ Aptar Group

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