About this role
<p><span style="text-decoration:underline;font-family:arial, helvetica, sans-serif"><strong>Objective of job:</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Operate office systems at site in compliance with applicable ITSM processes, standards and IT guidelines. </span></li> </ul> <p> </p> <p> </p> <p><span style="text-decoration:underline;font-family:arial, helvetica, sans-serif"><strong>Principal activities:</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Advise and instruct colleagues in solving complex inquiries in the area of office</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Supervise and monitor IT infrastructure in the first level support (e.g. by restarting servers, hardware failures, etc.)</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Track local IT jobs and tasks and mark detected deviations.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Service office systems by using remote access or by providing on-site support (e.g. solve incidents on laptops and office machines, maintain and exchange infrastructure components, etc.)</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Conduct work packages in the IT service requests and IT or carline projects on-site.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Assist in development and secure maintaining the hardware and software asset management.</span></li> </ul> <p> </p> <p><span style="text-decoration:underline;font-family:arial, helvetica, sans-serif"><strong>Job requirements:</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">1 to 2 years of previous IT support preferred. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Associate's Degree in Computer Science desired. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Basic technical knowledge of hardware and network engineering, troubleshooting and replacements.</span></li> </ul><table style="width:1000.0px" border="0" cellspacing="1" cellpadding="1"> <tbody> <tr> <td> <p> </p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">We are looking forward to your application. </span></span></span></p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: O-AM2-DUN-I </span></span></span></p> </td> </tr> </tbody> </table>