About this role
<p style="line-height:12.0pt;background-color:white;margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:#0097ac">Objective of the position </span></strong></p> <p style="text-align:justify;line-height:12.0pt;background-color:white;margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Operate Office or shop floor Systems at SLP site, in compliance with applicable ITSM processes, Standards, and IT guidelines<strong>.</strong></span></p> <p style="line-height:12.0pt;background-color:white;margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:12.0pt;background-color:white;margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:#0097ac">Principal activities</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.).</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor.</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Supervise and monitor IT infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.).</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Track local IT jobs and tasks and mark detected deviations.</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.).</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Conduct correct and regular patching, upgrades of the operating systems for IT devices in the area of responsibility (office and shop-floor) by using standard tools, in compliance with IT rules and guidelines.</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Conduct regular maintenance checks for IT devices in the area of responsibility, based on the recommendation from the vendors.</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.).</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Conduct work packages in IT service requests and IT or carline projects on-site</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Assist in development, secure and correct maintaining of the hardware and software assets in the asset management tool.</span></li> </ul> <p style="line-height:12.0pt;background-color:white;margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:12.0pt;background-color:white;margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:12.0pt;background-color:white;margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:#0097ac">Requirements:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><strong><span style="font-size:11.0pt;color:black">Professional career:</span></strong><span style="font-size:11.0pt;color:black"> BD • Computer Science or related</span></li> <li style="text-align:justify;line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><strong><span style="font-size:11.0pt;color:black">Relevant experience:</span></strong><span style="font-size:11.0pt;color:black"> 2-3 years working in the role in the automotive environment, It Technical Support, Network and communication system and automotive industry IT support.</span></li> <li style="text-align:justify;line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><strong><span style="font-size:11.0pt;color:black">English</span></strong><span style="font-size:11.0pt;color:black"> Intermediate . </span></li> </ul> <p style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt"> </span></strong></p> <p style="margin:0.0cm;line-height:12.0pt;background-color:white;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt"> </span></strong><strong><span style="font-size:11.0pt;color:#0097ac">Technical knowledge: </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">Norm IATF 16949</span></li> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">Product integrity</span></li> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">Statistical Tools</span></li> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">Risk Analysis</span></li> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">Customer specific requirements </span></li> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">ISO 14001 / ISO 45001</span></li> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">Tools for problem solving</span></li> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">Windows operating Systems</span></li> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">Hardware and network engineering</span></li> <li style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;color:black">Hardware troubleshooting and replacement. </span></li> </ul> <p style="margin:0.0cm;line-height:12.0pt;background-color:white;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:#0097ac"> </span></strong></p> <p style="margin:0.0cm;line-height:12.0pt;background-color:white;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:#0097ac"> </span></strong></p> <p style="line-height:12.0pt;background-color:white;margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="text-align:center;margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:#0097ac">¡Continue with your professional development and apply now!</span></strong></p><table style="width:1000.0px" border="0" cellspacing="1" cellpadding="1"> <tbody> <tr> <td> <p> </p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">We are looking forward to your application. </span></span></span></p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Company / Legal Entity: DCM Draexlmaier Components Aut omotive de Mexico S de RLdeCV, Org-Code: O-AM2-SLP-I </span></span></span></p> </td> </tr> </tbody> </table>