About this role
<p>Número da Solicitação de Emprego: 113604<br>Horário: Full Time</p><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">The<strong> IT Crisis & Resilience Manager</strong> is responsible for safeguarding the resilience and continuity of the Global IT organization and its critical operations. The role owns the development, governance, and continuous enhancement of IT operational resilience, ensuring that critical IT functions remain available and effective during and after disruptive IT events.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">The primary focus is on situation monitoring and assessment, resilience governance, maturity management, as well as training, awareness, and change initiatives - directly strengthening decision‑making quality and leadership confidence before and during crisis situations.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Your responsibilities</strong></span></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Own and steer global initiatives to enhance and sustain IT resilience and continuity across the Global IT organization and its critical IT services and assets</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Orchestrate and align key management disciplines under shared IT resilience goals</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Maintain and continuously evolve forward‑looking situation monitoring and assessment, incorporating internal and external signals, megatrends, and strategic risks into scenarios, exercises, and decision‑making</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Design and deliver IT resilience training, awareness programs, and exercises, including lessons learned and structured change management activities</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Own and drive the continuous improvement of IT crisis and resilience capabilities, leveraging maturity assessments, lessons learned from exercises and real incidents, and evolving risk factors to systematically enhance governance, processes, and organizational preparedness</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ensure IT business continuity requirements are effectively implemented across IT services and operations</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Actively support the IT Crisis Management Lead during IT crisis response situations</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Our requirements</strong></span></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">University degree in natural sciences, computer science, business, or equivalent education</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Extensive experience in crisis management, IT operational resilience, and risk management within complex or global environments</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong practical expertise in applying recognized international standards and frameworks to build effective, usable crisis and resilience capabilities</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ability to adapt and apply frameworks pragmatically to organizational and business contexts</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong stakeholder, communication, and change management capabilities, with proven experience influencing leaders, aligning cross‑functional stakeholders, and driving sustainable change in complex, global IT environments</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Solid background in Business Process Management (analysis, optimization, and implementation)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Sound knowledge of IT risk management, with a focus on identifying, assessing, and mitigating IT‑related risks</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong analytical mindset and ability to understand complex organizational and process landscapes</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ability to work independently while navigating a matrix‑based, international environment</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong continuous‑improvement mindset with a focus on process quality and operational excellence</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Proven experience working in an agile, outcome‑driven environment, applying Objectives and Key Results (OKRs) and iterative planning cycles to steer priorities, measure progress, and continuously adapt resilience and governance initiatives</span></li> </ul> <div id="tor__fextListingLayout_readOnlyDiv"> <div id="tor__fextListingLayout_content"> <div> <div id="tor__fextListingLayout_readOnlyDiv"> <div id="tor__fextListingLayout_content"> <p style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>What we offer:</strong></span></p> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Permanent contract</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Private medical care</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">English courses - financial or co-financed by company</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Food allowance</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Work schedule 35h/week</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Comprehensive onboarding program</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Buddy </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Good access to public transports </span></li> </ul> <p style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> </p> </div> </div> </div> </div> </div><p style="text-align:justify"><strong>DSV – Global Transport and Logistics</strong></p> <p style="text-align:justify">Trabalhar na DSV significa trabalhar numa liga diferente.<br>Como líder global em transporte e logística, estamos numa extraordinária viagem de crescimento. Vamos crescer juntos enquanto continuamos a inovar, digitalizar e desenvolver as nossas conquistas.</p> <p style="text-align:justify">Com cerca de 150.000 colegas em mais de 90 países, trabalhamos todos os dias para oferecer serviços sólidos e satisfazer as necessidades dos nossos clientes, ajudando-os a atingir os seus objetivos. Sabemos que a melhor forma de o conseguir é trazendo novos talentos, novas perspetivas e indivíduos ambiciosos como você.</p> <p style="text-align:justify">Na DSV, o desempenho está no nosso ADN. Não trabalhamos apenas – o nosso objetivo é moldar o futuro da logística. Esta ambição alimenta um ambiente dinâmico construído com base na colaboração mundial em equipa, responsabilidade e ação. Valorizamos a inclusão, acolhemos diferentes culturas e respeitamos a dignidade e os direitos de cada indivíduo. Se quer causar impacto, ter a confiança dos clientes e desenvolver a sua carreira numa empresa com visão de futuro, este é o lugar para estar.</p> <p style="text-align:justify"><strong>Comece aqui. Vá a qualquer lugar</strong></p> <p style="text-align:justify">Visite <a href="https://www.dsv.com/">dsv.com</a> e siga-nos no <a href="https://www.linkedin.com/company/dsv/mycompany/verification/">LinkedIn</a> e no <a href="https://www.facebook.com/dsv.global">Facebook</a></p>