About this role
<p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white"><strong><span style="font-family:Verdana, sans-serif">You’re only human. </span></strong></span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Verdana, sans-serif;background-color:white">It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. </span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Verdana, sans-serif;background-color:white">We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. </span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p><p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">At Medibank, we’re building a health system that puts customers first. This role sits within the Thrive Hub, supporting the Life Insurance & Boosts squad to deliver and manage meaningful, customer-led products that drive engagement and growth.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">We’re looking for a Product Manager to take ownership of the day-to-day performance and optimisation of our Life Insurance and Boosts portfolio. You’ll work across a mix of established products and emerging propositions, protecting value, driving growth, improving customer experience and delivering on strategic priorities.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">About the Role</span></strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">This is a hands-on product role focused on delivering strong commercial and customer outcomes. You’ll manage retention, portfolio performance, identify growth opportunities and bring new initiatives to life - working closely with third party administrators, as well as internal teams across Digital, Marketing, Finance and Operations.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">You’ll also play a key role in shaping the roadmap, improving customer journeys and strengthening how our products are delivered across channels and partners.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">What You’ll Be Doing</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Manage day-to-day performance of the Life & Boosts portfolio, driving growth, retention and value</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Deliver initiatives across customer engagement, product optimisation and new propositions</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Manage the performance of off sale products, by identifying retention initiatives and customer-led solutions</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Use data and insights to identify opportunities, inform decisions and track performance</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Present key findings and recommendations at regular forums</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Improve end-to-end customer journeys across digital and assisted channels</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Work closely with internal teams and external partners to deliver outcomes</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Support governance, reporting and continuous improvement across the portfolio</span></li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">About You</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">3-5 years’ experience in product, portfolio or insurance/financial services environments with thorough insurance product knowledge</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Proven ability to deliver end-to-end growth, optimisation or customer experience initiatives</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Confident stakeholder manager, able to collaborate across cross-functional teams and strong ability to influence</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Strong commercial mindset with the ability to turn insights into action</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Experience working across digital channels, customer journeys and distribution</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Comfortable working in a fast-paced environment with autonomy and ambiguity</span></li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Why Join Us</span></strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">This is a great opportunity to step into a growing portfolio and make a real impact. You’ll be part of a collaborative, customer-focused team, working on products that are evolving quickly and delivering real value for customers.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">If you enjoy blending strategy, delivery and customer thinking - and want to help shape the future of Life & Boosts at Medibank - this role offers strong visibility, ownership and scope to grow.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Applications close Friday, 3rd of July. </span></strong></p><p> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">Imagine working with us </span></strong></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that</span><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">’</span><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">s why we</span><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">’</span><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">re reinventing work. </span><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white"> </span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/</span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. </span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">Inclusion and Accessibility </span></strong></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.</span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us </span><span style="font-family:Verdana, sans-serif;color:#00b0f0;background-color:white">[email protected] </span><span style="font-family:Verdana, sans-serif;color:#404040;background-color:white">or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion</span><span style="font-size:11.0pt;line-height:115%;font-family:Verdana, sans-serif;color:#404040;background-color:white">/(please copy and paste the URL onto your browser)</span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Verdana, sans-serif;color:deepskyblue;background-color:white">Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work</span></strong><span style="font-size:11.0pt;line-height:115%;font-family:Verdana, sans-serif;color:black;background-color:white"> </span></p>