About this role
<hr> <table style="height:45.9972px;width:100%;border-style:solid;background-color:#043c5a;border-color:#aaa5a5" border="1"> <tbody> <tr style="height:45.9972px"> <td style="width:25%;height:42.9972px;text-align:center"><span style=""><strong>City : </strong>Mohali<strong> </strong></span></td> <td style="width:25%;height:42.9972px;text-align:center"><span style=""><strong>State : </strong>Punjab (IN-PB)<strong> </strong></span></td> <td style="width:25%;height:42.9972px;text-align:center"><span style=""><strong>Country : </strong>India (IN)<strong> </strong></span></td> <td style="width:25%;height:42.9972px;text-align:center"><span style=""><strong>Requisition Number : </strong>45458<strong> </strong></span></td> </tr> </tbody> </table> <p> </p> <p> </p><table style="border-collapse:collapse;width:734.0pt" border="0" cellspacing="0" cellpadding="0"><colgroup><col style="width:164.0pt"> <col style="width:570.0pt"></colgroup> <tbody> <tr style="height:44.5pt"> <td style="border-width:1.0pt;border-style:solid;border-color:windowtext black black windowtext;width:734.0pt;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap;text-align:center;background-color:#d9d9d9" colspan="2">Job Description</td> </tr> <tr style="height:19.5pt"> <td style="border-width:medium 0.5pt 0.5pt 1.0pt;border-style:none solid solid;border-color:currentcolor windowtext windowtext;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap">Business Title</td> <td style="border-width:0.5pt 1.0pt 0.5pt medium;border-style:solid solid solid none;border-color:windowtext windowtext windowtext currentcolor;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap">Associate Team Lead - Sales Operations</td> </tr> <tr style="height:19.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;border-width:medium medium 0.5pt 1.0pt;border-style:none none solid solid;border-color:currentcolor currentcolor windowtext windowtext;white-space:nowrap">Global Job Title</td> <td style="border-width:medium 1.0pt 0.5pt 0.5pt;border-style:none solid solid;border-color:currentcolor windowtext windowtext;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap">Anl II Customer Services</td> </tr> <tr style="height:19.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;border-width:medium medium 0.5pt 1.0pt;border-style:none none solid solid;border-color:currentcolor currentcolor windowtext windowtext;white-space:nowrap">Global Function</td> <td style="border-width:medium 1.0pt 0.5pt 0.5pt;border-style:none solid solid;border-color:currentcolor windowtext windowtext;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap;background-color:#f2f2f2">Business Services</td> </tr> <tr style="height:19.5pt"> <td style="border-width:medium 0.5pt 0.5pt 1.0pt;border-style:none solid solid;border-color:currentcolor black windowtext windowtext;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap">Global Department</td> <td style="border-width:medium 1.0pt 0.5pt medium;border-style:none solid solid none;border-color:currentcolor windowtext windowtext currentcolor;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap">Customer Services (DEP_BBS2)</td> </tr> <tr style="height:19.5pt"> <td style="border-width:medium medium 0.5pt 1.0pt;border-style:none none solid solid;border-color:currentcolor currentcolor windowtext windowtext;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap">Organizational Level</td> <td style="border-width:medium 1.0pt 0.5pt 0.5pt;border-style:none solid solid;border-color:currentcolor windowtext windowtext;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap;background-color:#f2f2f2" align="right">6</td> </tr> <tr style="height:19.5pt"> <td style="border-width:medium medium 0.5pt 1.0pt;border-style:none none solid solid;border-color:currentcolor currentcolor windowtext windowtext;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap">Reporting to</td> <td style="border-width:medium 1.0pt 0.5pt 0.5pt;border-style:none solid solid;border-color:currentcolor windowtext windowtext;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;white-space:nowrap">Senior Manager/ AGM</td> </tr> <tr style="height:14.5pt"> <td style="border-width:medium 0.5pt medium 1.0pt;border-style:none solid;border-color:currentcolor windowtext;width:164.0pt;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:top;white-space:normal;text-align:left" rowspan="2">Size of team reporting in and type</td> <td style="border-width:medium 1.0pt 0.5pt 0.5pt;border-style:none solid solid;border-color:currentcolor windowtext black;width:570.0pt;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:top;white-space:normal;text-align:left" rowspan="4">NA</td> </tr> <tr style="height:16.5pt"></tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:top;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:top;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:14.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:top;border-width:0.5pt medium medium 1.0pt;border-style:solid none none solid;border-color:windowtext currentcolor currentcolor windowtext;white-space:nowrap">Role Purpose Statement</td> <td style="border-width:medium 1.0pt 0.5pt 0.5pt;border-style:none solid solid;border-color:currentcolor windowtext black;width:570.0pt;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:top;white-space:normal;text-align:left" rowspan="4">The overall responsibility of the Customer Service Lead will be supervising the team for smooth execution and implementation of Order Management related activities ensuring KPIs are met, work load distribution, addressing queries/issues raised by team and resolving them, impart knowledge and support to the team and overseeing projects related to Customer Service & Sales Support, DocuSign, project management, planning and development and successful roll out and implementation, with ultimate goal of building an efficient, customer centric and self-reliant Customer Service team. </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:top;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:top;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:top;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:14.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:0.5pt medium medium 1.0pt;border-style:solid none none solid;border-color:windowtext currentcolor currentcolor windowtext;white-space:nowrap">Main Accountabilities</td> <td style="border-width:medium 1.0pt medium 0.5pt;border-style:none solid;border-color:currentcolor windowtext;width:570.0pt;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:top;white-space:normal;text-align:left" rowspan="7">a. Manage Daily contract/order entry and issuance meet Global KPIs, across all value chains daily.<br>b. Handle and resolve critical issues and propose solutions.<br>c. Monitor the status of the activities and report upward to TL/Manager. <br>d. Monitor customer issues, concerns, and questions are resolved promptly and professionally.<br>a. Manage work allocation and handle complex query <br>b. Handle exceptions generated, perform root cause analysis to resolve current issues and act proactively to avert potential issues in future<br>Additional responsibilities:<br>a. Ensure SOPs are diligently followed, and compliance checks are always in place, Control mechanism, quality checks, manage the process, propose solutions.<br>b. Ensure all daily, weekly and monthly reports send on time.<br>c. Daily status updates and report issues to the TL/Ass. manager for timely resolution<br>d. Ensuring close coordination with team to have smooth closure of month end activities.<br>e. Identify and propose ways of process improvement as per Industry leading practices.</td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:0.5pt medium medium 1.0pt;border-style:solid none none solid;border-color:windowtext currentcolor currentcolor windowtext;white-space:nowrap">Knowledge and Skills </td> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:0.5pt 1.0pt medium 0.5pt;border-style:solid solid none;border-color:windowtext windowtext currentcolor;white-space:nowrap"> </td> </tr> <tr style="height:108.0pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap;text-align:right">Behavior</td> <td style="width:570.0pt;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;border-width:medium 1.0pt medium 0.5pt;border-style:none solid;border-color:currentcolor windowtext;white-space:normal;background-color:#f2f2f2">Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.<br>Collaborate, effectively communicate with others and take initiative to continually develop themselves.<br>Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.</td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium 1.0pt medium 0.5pt;border-style:none solid;border-color:currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:14.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap;text-align:right">Technical</td> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;border-width:medium 1.0pt medium 0.5pt;border-style:none solid;border-color:currentcolor windowtext;white-space:nowrap;text-align:left">· Relevant experience in Customer Service & Sales Support</td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;border-width:medium 1.0pt medium 0.5pt;border-style:none solid;border-color:currentcolor windowtext;white-space:nowrap;text-align:left">· Ability to work independently, efficiently and deliver high quality output under time pressure</td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;border-width:medium 1.0pt medium 0.5pt;border-style:none solid;border-color:currentcolor windowtext;white-space:nowrap;text-align:left">· Strong written & oral communications skills in English.</td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;border-width:medium 1.0pt medium 0.5pt;border-style:none solid;border-color:currentcolor windowtext;white-space:nowrap;text-align:left">· Computer proficient and competency in Microsoft Office (Word, PowerPoint, Advance Excel, Outlook).</td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:middle;border-width:medium 1.0pt 0.5pt 0.5pt;border-style:none solid solid;border-color:currentcolor windowtext windowtext;white-space:nowrap;text-align:left">· Fair understanding of BI/Reporting tools like Power BI, Tableau, SharePoint & Power Automat.</td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:bold;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:0.5pt medium medium 1.0pt;border-style:solid none none solid;border-color:windowtext currentcolor currentcolor windowtext;white-space:nowrap">Education & Experience</td> <td style="border-width:medium 1.0pt 1.0pt 0.5pt;border-style:none solid solid;border-color:currentcolor windowtext black;width:570.0pt;padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:top;white-space:normal;text-align:left" rowspan="6">• Regular B.Com/MBA/M.Com or equivalent master’s degree from a recognized institution <br>• 3 – 6 minimum years of experience in managing service delivery for order to cash functions Experience of Commodity/FMCG will be an added advantage<br>• Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook)<br>• Experience working in a similar role<br>• Fair understanding of Lean and Other Quality Methodology</td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:16.5pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium medium 1.0pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor windowtext;white-space:nowrap"> </td> </tr> <tr style="height:17.0pt"> <td style="padding-top:1.0px;padding-right:1.0px;padding-left:1.0px;font-weight:400.0;font-style:normal;Segoe UI', sans-serif;vertical-align:bottom;border-width:medium medium 1.0pt 1.0pt;border-style:none none solid solid;border-color:currentcolor currentcolor windowtext windowtext;white-space:nowrap"> </td> </tr> </tbody> </table> <p> </p><hr> <p style="text-align:justify"><span style="">At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.</span></p> <p> </p> <p><span style="">Every day our people exemplify these values, which represent Bunge at its core:</span></p> <p><br><span style="">• <strong>We Are One Team </strong>– <strong><span style="">Collaborative, Respectful, Inclusive</span></strong></span><br><span style="">• <strong>We Lead The Way</strong> – <strong><span style="">Agile, Empowered, Innovative</span></strong></span><br><span style="">• <strong> We Do What’s Right</strong> – <strong><span style="">Safety, Sustainability, With Integrity</span></strong></span></p> <p> </p> <p style="text-align:justify"><span style="">If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge</span></p> <hr> <p> </p>