About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>-</b></H4> </div><div><p>Purpose:<br><br></p> <ul> <li>To provide the first point of contact for all Bureau Veritas visitors (clients, suppliers and Service Technicans)</li> <li>To provide friendly, polite, and professional switchboard operations</li> <li>To provide miscellaneous administrative support as assigned</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>-</b></H4> </div><div><p>Key Accountability/Responsibility:</p> <ul> <li>Provide reception duties including telephone answering and greeting guests upon arrival</li> <li>Assist customers with inquiries by directing calls to appropriate Bureau Veritas personnel</li> <li>Keep phone directory up to date</li> <li>Maintain Vehicle License Database</li> <li>Assign lockers to new employees and maintain Locker Database</li> <li>Issue key fobs for new staff and contractors as required</li> <li>Sort and distribute incoming mail</li> <li>Process outgoing mail using the Quadient postage system</li> <li>Troubleshoot any phone issues</li> <li>Maintain reception entrance - greet guests, ensure guests are signed in and out of the building and provide information and assistance as needed</li> <li>Answer the telephone, reply to emails etc. in a professional and effective manner</li> <li>Assist staff by providing updated phone lists and Emergency Response lists</li> <li>Act as a positive agent in supporting Bureau Veritas' new initiatives (operational & cultural)</li> <li>Provide a safe working environment for staff and customers and ensure adherence to Bureau Veritas' policies, ISO Certificate and Partners in Safety membership</li> <li>Monitor lab coats and safety glass supplies in the reception area - to be used by visitors</li> <li>Develop a strong relationship with Customer Service, Facilities staff and Management</li> <li>Book meetings and events in shared calendars, inform key stakeholders and assist with arrangments for key events</li> <li>Inform Facilities of any building issues</li> <li>Assist in organizing staff events</li> <li>Maintaining reception area clean and tidy </li> <li>Maintain and order office supplies</li> <li>Order parts and schedule service for Sharp printers</li> <li>Other projects and tasks as assigned</li> <li>Other responsibilities as assigned</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>-</b></H4> </div><div><p>Skills and Knowledge:</p> <ul> <li>Customer Service experience or Secretarial diploma/certificate or equivalent</li> <li>Professional telephone and personal manner</li> <li>Excellent verbal and written communication skills</li> <li>Ability to demonstrate superior organizational and problem solving skills as well as learn quickly</li> <li>Ability to exercise good judgment to quickly assess customer problems and direct inquiries</li> <li>Detail oriented with focus on record keeping</li> <li>Working knowledge of office software, e.g. Microsoft Office, Excel and Word</li> <li>High level of Customer Service skills and ability to work in a fast paced environment with focus on dealing with internal and external customers</li> <li>Maintain a positive attitude and cheerful manner - individual should be energetic, motivated, flexible and able to work independently</li> <li>Ability to maintain confidentiality </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>-</b></H4> </div><div><p>Work Relationships and Conditions:</p> <ul> <li>Interaction with internal staff at all levels and external clients, suppliers and Service Technicians</li> <li>Work will be completed in an office environment</li> </ul></div></div></div>