About this role
<p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><strong>Job Title: </strong>IT Service Desk Intern - 12 months </p> <p style="margin-bottom:11.0px"><strong>Location: </strong>Wythenshawe</p> <p style="margin-bottom:11.0px"><strong>Package: </strong>Competitive salary + fantastic benefits</p> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><strong>Kickstart Your IT Career with Bureau Veritas!</strong></p> <p style="margin-bottom:11.0px"> </p> <div> <p>Are you currently studying an IT or Information Systems degree and ready to take your first step into the professional world from September 2026?</p> <p>If so, this is your opportunity to gain hands-on experience with a global leader. Join Bureau Veritas on a <strong>12-month internship</strong> and build real-world skills that will set you apart.</p> <h3> </h3> <h3>About the Role</h3> <p> </p> <p>As part of our <strong>IT Service Desk team</strong>, you’ll play a key role in supporting colleagues across North West Europe—helping keep our business running smoothly. You’ll gain exposure to a wide range of technologies, develop your problem-solving skills, and work in a fast-paced, collaborative environment.</p> <h3> </h3> <h3>What You’ll Be Doing</h3> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif">Be the <strong>first point of contact</strong> for IT support queries across North West Europe</li> <li style="font-family:arial, helvetica, sans-serif">Log, track, and manage support requests through our Service Desk system</li> <li style="font-family:arial, helvetica, sans-serif">Deliver <strong>first-line technical support</strong>, troubleshooting and resolving issues</li> <li style="font-family:arial, helvetica, sans-serif">Escalate more complex queries to the appropriate teams when needed</li> <li style="font-family:arial, helvetica, sans-serif">Ensure all tickets are logged with <strong>accuracy and high-quality detail</strong></li> <li style="font-family:arial, helvetica, sans-serif">Support key processes such as <strong>new starters, leavers, and role changes</strong></li> <li style="font-family:arial, helvetica, sans-serif">Work to meet and exceed <strong>service level agreements (SLAs)</strong></li> <li style="font-family:arial, helvetica, sans-serif">Contribute to ongoing <strong>IT projects and initiatives</strong></li> <li style="font-family:arial, helvetica, sans-serif">Communicate clearly with colleagues, providing guidance and updates</li> <li style="font-family:arial, helvetica, sans-serif">Collaborate with a supportive team of Service Desk Specialists</li> <li style="font-family:arial, helvetica, sans-serif">Operate in line with Bureau Veritas’ <strong>quality standards and values</strong></li> </ul> <h3> </h3> <h3>Why Join Us?</h3> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif">Gain <strong>valuable, hands-on IT experience</strong> in a global organisation</li> <li style="font-family:arial, helvetica, sans-serif">Work alongside experienced professionals and learn from the best</li> <li style="font-family:arial, helvetica, sans-serif">Develop your technical, communication, and problem-solving skills</li> <li style="font-family:arial, helvetica, sans-serif">Be part of a company that values <strong>quality, integrity, and growth</strong></li> </ul> </div> <p> </p> <p><strong>What’s in it for you?</strong></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif">Competitive salary</li> <li style="font-family:arial, helvetica, sans-serif">25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days</li> <li style="font-family:arial, helvetica, sans-serif">Combined employee/employer pension contributions of up to 12%</li> <li style="font-family:arial, helvetica, sans-serif">Flexible working</li> <li style="font-family:arial, helvetica, sans-serif">Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, Gym and retail discounts, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance</li> <li style="font-family:arial, helvetica, sans-serif">Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services</li> <li style="font-family:arial, helvetica, sans-serif">Working for an Industry leading global Inspection company</li> </ul> <p> </p> <p><strong>Why Bureau Veritas?</strong></p> <p> </p> <p>Flexible working patterns available to ensure that you maintain career progression and a healthy work life balance.</p> <p>Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging culture, where individuals are given the opportunity to fulfil their true potential.</p> <p>At Bureau Veritas you can benefit from a busy and varied client facing environment, working with market leaders across a wide range of sectors including but not limited to:</p> <p>Food manufacturing, Chemical manufacturing, Banking, Retail, Logistics, Power and Utilities including Nuclear, Automotive, Public Sector, Mobile Plant, Emergency Services, Transport and Construction.</p> <p>We pride ourselves on our partnership approach, which means you will be encouraged to develop strong client relationships - combining technical expertise with service excellence to exceed your clients’ expectations.</p>