About this role
<p><img id="Picture_x0020_1" src="https://rmkcdn.successfactors.com/dd82a348/461743ac-ca78-42fa-8634-a.png" style="height:255.0px;width:600.0px"></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requisition details</b></H2> </div><div><p>Req: 146649</p> <p>Role: Service Consultant</p> <p>Area: Worcester</p> <p>Advert closing date: 07/07/2026</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Family</b></H2> </div><div><p>Sales and Service</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Career Stream</b></H2> </div><div><p>Client Service</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Leadership Pipeline</b></H2> </div><div><p>Manage Self: Technical (MST)</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>FAIS Affected</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Purpose</b></H2> </div><div><p>To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p>Client Engagement:</p> <ul> <li>Address any concerns relating to the queue flow or digital devices.</li> <li>Assist client to download online applications and resolve any log in issues.</li> <li>Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.</li> <li>Assist the client to obtain statements, cards and other relevant documentation from self-service zones.</li> <li>Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.</li> <li>Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.</li> <li>Educate clients and potential clients on how to subscribe and service their account.</li> <li>Educate clients on self-service, digital functionality and features.</li> <li>Facilitate a conversation with the client to assist them to complete their service needs online.</li> <li>Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.</li> <li>Meet, greet, establish and clarify client needs and verify documentation and direct clients.</li> <li>Nurture strong, long-standing client relationships.</li> <li>Own the client request end to end and route for alternative intervention if not equipped to service the client.</li> <li>Provide knowledgeable client service that fosters mutual trust and confidence.</li> </ul> <p>Business Operations:</p> <ul> <li>Accept and service cash transactions over the counter.</li> <li>Action control check list applicable to teller, enquiries and foreign functions daily.</li> <li>Balance and secure branch stock holding (e.g. cards).</li> <li>Control the queuing process and prioritise clients with special needs.</li> <li>Destroy old stock (e.g. cards) identified by reports.</li> <li>Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.</li> <li>Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.</li> <li>Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.</li> <li>Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.</li> <li>Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.</li> <li>Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.</li> <li>Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).</li> </ul> <p>Risk and Compliance:</p> <ul> <li>Mitigate risk by controlling counter and drop safe limits according to policy.</li> <li>Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.</li> </ul> <p>Nedbank Goals:</p> <ul> <li>Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.</li> <li>Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.</li> <li>Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.</li> <li>Improve digital enticement and migration volumes to self-service devices and online channels.</li> </ul> <p> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Qualifications - NQF Level</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Diploma </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Qualification</b></H2> </div><div><p>Banking Services (example, Higher Certificate in Banking Services - NQF5)</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Experience Level</b></H2> </div><div><p>1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Technical / Professional Knowledge</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Customer service principles </li><li>Product Knowledge </li><li>Problem solving skills </li><li>Relationship management </li><li>Nedbank security policies and procedures </li><li>Governance, Risk and Controls </li><li>Forex product </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Behavioural Competencies</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Building Customer Loyalty </li><li>Earning Trust </li><li>Collaborating </li><li>Managing Work </li><li>Adaptability </li><li>Stress Tolerance </li><li>Continuous Learning </li></ul></div></div><p style="line-height:18.9px"><img alt="" height="228" src="https://rmkcdn.successfactors.com/dd82a348/61ad7a3f-eb85-4980-a04c-e.jpg" style="height:75.0px;width:600.0px" width="245"></p> <p style="line-height:18.9px">---------------------------------------------------------------------------------------</p> <p style="line-height:18.9px"><span style="color:#006341"><em><b>Please contact the Nedbank Recruiting Team at +27 860 555 566 </b></em></span></p>