About this role
<p><img id="Picture_x0020_1" src="https://rmkcdn.successfactors.com/dd82a348/461743ac-ca78-42fa-8634-a.png" style="height:255.0px;width:600.0px"></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Purpose</b></H2> </div><div><p>To lead the design, development and continuous improvement of organisational capabilities within Sales and Service Enablement, ensuring alignment to Nedbank’s strategic intent. The role focuses on defining capability frameworks, embedding best‑practice operating models, and enabling sustainable execution through people, process, data and technology enablers. The Sales & Service Enablement Strategy & Capability Design Manager translates business strategy into fit-for-purpose capability architectures, maturity roadmaps and interventions that drive performance, resilience and customer value.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p><strong>Capability Strategy & Design</strong></p> <p><strong> </strong></p> <ul type="disc"> <li>Design and maintain end‑to‑end capability frameworks aligned to Nedbank’s strategy, business priorities and regulatory environment.</li> <li>Define target-state capability models, maturity assessments and capability roadmaps across S&SE.</li> <li>Translate strategic objectives into practical capability requirements spanning people, process, governance, data and technology.</li> <li>Partner with senior stakeholders to shape and prioritise capability uplift initiatives.</li> </ul> <p><strong> </strong></p> <p><strong>Insight, Analysis & Decision Support</strong></p> <p> </p> <ul type="disc"> <li>Conduct qualitative and quantitative analysis to assess current-state capabilities and identify gaps, risks and opportunities.</li> <li>Develop insight-driven recommendations and business cases to support strategic investment decisions.</li> <li>Produce executive‑level reports and presentations that clearly articulate capability trade-offs, dependencies and outcomes.</li> </ul> <p><strong> </strong></p> <p><strong>Stakeholder & Change Enablement</strong></p> <p><strong> </strong></p> <ul> <li>Collaborate with stakeholders across functions and divisions to ensure shared understanding and adoption of capability designs.</li> <li>Embed capability thinking into planning, governance and delivery forums.</li> <li>Support the change enablement process by aligning capability interventions to business readiness and execution plans.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities Continue</b></H2> </div><div><p><strong>Governance, Risk & Standards Alignment</strong></p> <p><strong> </strong></p> <ul type="disc"> <li>Ensure capability designs comply with Nedbank policies, standards, regulatory requirements and governance frameworks.</li> <li>Minimise operational and delivery risk through well-defined capability controls and measurement mechanisms.</li> <li>Establish and monitor capability metrics that track progress, effectiveness and business impact.</li> </ul> <p><strong> </strong></p> <p><strong>People Leadership & Capability Uplift</strong></p> <p><strong> </strong></p> <ul type="disc"> <li>Lead, coach and develop a high-performing capability design team.</li> <li>Set clear performance expectations, provide regular feedback, and support personal development plans.</li> <li>Build future-fit capability within the team through targeted learning, knowledge-sharing and succession planning.</li> <li>Embed Nedbank values and leadership behaviours through day-to-day role modelling.</li> </ul> <p><strong> </strong></p> <p><strong>Continuous Improvement & Innovation</strong></p> <p><strong> </strong></p> <ul type="disc"> <li>Drive continuous improvement of capability design methodologies, tools and artefacts.</li> <li>Encourage innovative thinking and experimentation to improve customer outcomes and operational excellence.</li> <li>Stay abreast of industry trends, best practices and emerging capability design approaches.</li> </ul> <ul type="disc"> <li>Produce targeted reports/presentations that summarise findings and recommendations in order to inform senior management decision-making by managing the data collection and analysis process within timelines.</li> <li>Solve customer needs and drive the strategy for the business by providing insight and managing data analysis and interpretation on strategic issues and business related challenges faced by Nedbank.</li> <li>Deliver key insights in supporting strategic decision-making by responding timeously and professionally to a variety of adhoc business requests that have an impact across the division and organization.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Qualifications - NQF Level</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Advanced Diplomas/National 1st Degrees </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Qualification</b></H2> </div><div><ul type="disc"> <li>Honours in Commerce or Management</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Experience Level</b></H2> </div><div><ul type="disc"> <li>6- 8 years experience in analytical and strategic environment.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Technical / Professional Knowledge</b></H2> </div><div><ul type="disc"> <li>Business administration and management</li> <li>Change management</li> <li>Client service management</li> <li>Consumer behaviour</li> <li>Diversity management</li> <li>Financial Accounting Principles</li> <li>Governance, Risk and Controls</li> <li>Operations planning</li> <li>Principles of project management</li> <li>Strategic planning</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Behavioural Competencies</b></H2> </div><div><ul type="disc"> <li>Aligning Performance for Success</li> <li>Building Partnerships</li> <li>Decision Making</li> <li>Business Acumen</li> <li>Guiding Team Success</li> <li>Building partnerships</li> <li>Planning and Organizing</li> </ul></div></div></div><p style="line-height:18.9px"><img alt="" height="228" src="https://rmkcdn.successfactors.com/dd82a348/61ad7a3f-eb85-4980-a04c-e.jpg" style="height:75.0px;width:600.0px" width="245"></p> <p style="line-height:18.9px">---------------------------------------------------------------------------------------</p> <p style="line-height:18.9px"><span style="color:#006341"><em><b>Please contact the Nedbank Recruiting Team at +27 860 555 566 </b></em></span></p>