About this role
<p><img id="Picture_x0020_1" src="https://rmkcdn.successfactors.com/dd82a348/461743ac-ca78-42fa-8634-a.png" style="height:255.0px;width:600.0px"></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Classification</b></H2> </div><div><p>Technology/Domain Sepcialist II Req: 141868</p> <p>Closing date: 22 May 2026</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Family</H2> </div><div><p>Information Technology</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Career Stream</H2> </div><div><p>Application Development</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Pipeline</H2> </div><div><p>Manage Self: Professional</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Purpose</b></H2> </div><div><p>A ServiceNow Technology/Domain Specialist is responsible for designing and implementing ServiceNow solutions that meet the needs of their organization. This role requires a deep understanding of ServiceNow's capabilities and a strong understanding of the business processes and requirements of the organization. This role ensures proper data segregation, security, and governance across multiple business units or entities while maintaining platform performance and compliance</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p><strong>Solution Design:</strong></p> <ul type="disc"> <li>Work closely with Product Owners, Platform Team, HR Operations, and Security stakeholders to understand business requirements and design a ServiceNow solution that meets those requirements</li> <li>Establish data partitioning patterns for records, attachments, knowledge, catalog items, and case data</li> </ul> <p><strong>Implementation:</strong></p> <ul type="disc"> <li>Responsible for implementing the ServiceNow solution, working with developers, administrators, and other stakeholders to ensure a successful implementation</li> <li>Collaborate with Security, Risk, and Compliance to embed policies and controls for PII/PHI and sensitive data (aligned to POPIA/GDPR and internal standards).</li> <li>Configure domain-specific roles, ACLs, data policies, contextual security, and assignment rules to enforce least-privilege access</li> </ul> <p><strong>Integration:</strong></p> <ul type="disc"> <li>Responsible for integrating ServiceNow with other systems in the organization, such as HR or IT systems</li> </ul> <p><strong>Customization:</strong></p> <ul type="disc"> <li>Customize ServiceNow to meet the specific needs of the organization, developing custom applications, workflows, and integrations.</li> <li>Define and track data residency, retention, and segregation rules across regions/entities</li> </ul> <p><strong>Testing:</strong></p> <ul type="disc"> <li>Responsible for testing the ServiceNow solution to ensure it meets requirements and functions as expected, leveraging automated testing frameworks</li> <li>Optimize queries, indexing, and caching for domain-heavy tables and high-volume records</li> </ul> <p><strong>Documentation:</strong></p> <ul type="disc"> <li>Create documentation of the ServiceNow solution, including requirements, technical design, and implementation details</li> <li>Training: Provide training to end-users and administrators to ensure successful adoption and use of the ServiceNow solution</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Essential Qualifications - NQF Level</H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Professional Qualifications/Honour’s Degree </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Preferred Qualification</H2> </div><div><ul> <li>Bachelor's degree in Computer Science, Information Systems, or a related field</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Preferred Certifications</H2> </div><div><ul> <li>Completed ServiceNow Certifications </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Minimum Experience Level</H2> </div><div><ul> <li>8+ years of relevant experience with 4–6+ years on ServiceNoW</li> <li>Knowledge of HSRD Implementation (preferably)</li> <li>Completed ServiceNow Certifications (preferably)</li> <li>Experience in designing, implementing and integrating ServiceNow solutions (with other IT Systems e.g. SAP SuccessFactors)</li> <li>Experience with ServiceNow development, including custom applications, workflows, and integrations</li> <li>Knowledge of ServiceNow architecture, including modules, databases, and security</li> <li>Strong communication skills, including the ability to communicate technical information to non-technical stakeholders</li> <li>Ability to work in a team environment and collaborate with stakeholders at all levels of the organization</li> <li>Strong problem-solving skills and ability to think creatively to design solutions. ServiceNow certification is preferred but not required</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Technical / Professional Knowledge</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Asset management </li><li>IT Assets management processes </li><li>Data Warehousing </li><li>Information Technology (IT) Architecture </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Behavioural Competencies</H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Decision Making </li><li>Courage </li><li>Stress Tolerance </li><li>Quality Orientation </li><li>Technical/Professional Knowledge and Skills </li><li>Emotional Intelligence Essentials </li><li>Resolving Conflict </li></ul></div></div><p style="line-height:18.9px"><img alt="" height="228" src="https://rmkcdn.successfactors.com/dd82a348/61ad7a3f-eb85-4980-a04c-e.jpg" style="height:75.0px;width:600.0px" width="245"></p> <p style="line-height:18.9px">---------------------------------------------------------------------------------------</p> <p style="line-height:18.9px"><span style="color:#006341"><em><b>Please contact the Nedbank Recruiting Team at +27 860 555 566 </b></em></span></p>