About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Summary</H2> </div><div><p> </p> <ul> <li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">Hospitality Host</span></span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">Based at Bristol Airport</span></span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">Temporary contract until 31st October 2026</span></span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif">Hours available: 37.5 hours</span></span></li> <li style="font-size:10.0pt;font-family:'trebuchet ms', geneva, sans-serif"><span style="font-family:'trebuchet ms', geneva, sans-serif">£13.45 per hour</span></li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why CAVU?</H2> </div><div><p> </p> <div> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>For airports, for partners, for people. We are CAVU.</span></span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences.</span></span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>From our revenue accelerating single platform technology, Propel, through to our world-class hospitality venues including Escape Lounges & aether – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.</span></span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self.</span></span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel.</span></span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.</span></span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Together, we can reach new heights. Together, we are CAVU.</span><span> </span></span></p> <p> </p> <p> </p> <div> <p><strong><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>As a CAVU employee you will have access to some great benefits including:</span><span> </span></span></strong></p> <p> </p> </div> <div> <ul> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Access to our employee rewards portal with discounts and savings</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>24hour Employee Assistance Programme</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Fantastic career development opportunities</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Tax free Airside shopping in our departure lounge</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Meals on duty</span></span></li> </ul> <p> </p> </div> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">The role</H2> </div><div><div> <div> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. </span><span> </span></span></p> </div> <div> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span> </span><span> </span></span></p> </div> <div> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Principal Accountabilities include:</span><span> </span></span></p> </div> <div> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span> </span><span> </span></span></p> </div> <div> <ul> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Ensure accurate records are maintained of all Lounge customers including. Maintain the database of all bookings.</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.</span><span> </span></span></li> </ul> <p> </p> <p> </p> </div> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What will make you successful in the role?</H2> </div><div><p> </p> <div> <div> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>We are looking for someone who has/is: </span><span> </span></span></p> <p> </p> </div> <div> <ul> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span> </span></span><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>A solid background in general customer service, hospitality or retail </span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>A team player with an absolute first-class approach to customer service</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Numerical and analytical skills</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Computer literate on mainstream PC applications including Microsoft office</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Experience of working on own initiative</span></span></li> <li><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Willing to work on a flexible basis</span><span> </span></span></li> </ul> </div> <div> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"> </span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Please note you must be a minimum of 18 years old to comply with our alcohol service policy.</span><span> </span></span></p> </div> </div> <div> <div> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span> </span> </span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span>Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.</span><span> </span></span></p> </div> <div> </div> <div> </div> <div> </div> </div> <p style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"><span style="text-decoration:underline">How do I apply?</span></p> <p style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"> </p> <p style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">Please submit your uo to date CV and covering letter detailing how you meet the role criteria.</p> <p style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"> </p> <p style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"> </p></div></div></div><p><strong><span style="font-family:'trebuchet ms', geneva, sans-serif">Equal Opportunities & Reasonable Adjustments</span></strong></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base that we serve. We’re proudly part of MAG and together we’re on a mission to be number one in our industries, and that takes talent in all its forms. With so many exciting roles across businesses, there’s space for your unique strengths to shine.</span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box. What matters most is what you bring.</span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">We’re proud to be a UK Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.</span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.</span></p> <p> </p>