About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Summary</H2> </div><div><p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">Based at Manchester Airport</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">Permanent Role</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">Flexible/Hybrid working for a better work/life balance</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">We are proud to be a diverse employer, and we welcome candidates from all backgrounds.</span></p> <p> </p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why MAG?</H2> </div><div><p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities through decarbonisation, education, skills development, and volunteering initiatives.</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">At MAG, we recognise that creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues. You’ll also have access to some great benefits including:</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Bonus Scheme</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• 10% company contribution pension</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• 25 days holiday plus bank holidays</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Free parking</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Subsidised public transport</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Huge range of company discounts</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Free Virtual GP service, available 24/7</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Care Concierge service</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Two volunteering days per year</span></p> <p> </p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">The role</H2> </div><div><p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">You’ll play a key role in MAG Technology’s Product & Change function, charged with helping us transform our business through technology, digital and automation, supporting the development of product strategy and the technology change roadmap. Working with the Business and Technology stakeholders, you’ll identify and understand Business issues and needs; define and shape technology change projects and programmes and support delivery; testing and service transition as well as contributing to the realisation of business benefits. You’ll help to solve problems for our business by identifying process, data, technology and people requirements to digitize our passenger journey, improve aircraft turnaround times, optimize colleague experiences and drive efficiencies across our group. You’ll also work closely with solution architects, product and project managers to deliver outcomes end to end, whether that be system, process or data changes. You’ll ensure technology change is aligned to both Technology and Business Strategy and is in service of MAG’s vision to be the premier airport services and management company.</span></p> <p> </p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What will make you successful in the role?</H2> </div><div><p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Extensive experience in business analysis across systems, process and data</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Strong stakeholder engagement and communication skills</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Proven ability to elicit and define clear, actionable requirements</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Experience working across agile and waterfall methodologies</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• A track record of delivering technology and behavioural change</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Strong analytical and problem-solving skills</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Experience in business case development and benefits realisation</span><br><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">• Ability to manage multiple complex projects in parallel</span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt;color:black">If you're passionate about driving change, solving business problems, and delivering real value through technology, we’d love to hear from you!</span></p> <p> </p> <p> </p></div></div></div><p><span style="font-size:12.0pt"><span style="font-family:Trebuchet MS, Helvetica, sans-serif"><strong>Equal Opportunities & Reasonable Adjustments</strong></span></span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.</span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.</span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.</span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.</span></p>