About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Summary</H2> </div><div><p style="margin:0.0cm;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Trebuchet MS', sans-serif;color:#131e29">2 vacancies are available<br>Full-time Permanent 42 hours per week OR<br>Full-time Fixed Term until April 2027<br>Working a 2 days, 2 nights 4 off shift pattern<br>(day shift 06.30 – 18.30, night shift 18.30 – 06.30)<br>Based London Stansted</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why MAG?</H2> </div><div><p style="margin:0.0cm;line-height:19.2pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42">Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. </span></p> <p><span style="font-size:12.0pt;line-height:115%;font-family:'Trebuchet MS', sans-serif;color:#041e42">Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.</span><span style="font-size:12.0pt;line-height:115%;font-family:Arial, sans-serif;color:#041e42"> </span><span style="font-size:12.0pt;line-height:115%;font-family:'Trebuchet MS', sans-serif;color:#041e42"> Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.</span><span style="font-size:12.0pt;line-height:115%;font-family:'Trebuchet MS', sans-serif;color:#041e42"> <br><br></span></p> <p style="margin:0.0cm;line-height:19.2pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42">At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including: </span></p> <p style="margin:0.0cm;line-height:19.2pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42"><br>• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs <br>• 24 days holiday plus bank holidays <br>• Free parking <br>• Subsidised public transport <br>• Huge range of company discounts <br>• 2 volunteering days per year <br>• Free Virtual</span><span style="font-family:Arial, sans-serif;color:#041e42"> </span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42">GP service, available 24 hours a day, 7 days a week</span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42"> </span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42"><br></span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42">•</span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42"> </span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42"> </span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42"> </span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42"> </span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42">Care Concierge service </span><span style="font-family:'Trebuchet MS', sans-serif;color:#041e42"> </span></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">The role</H2> </div><div><p style="margin:0.0cm 0.0cm 6.0pt 54.0pt;line-height:120%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Duties include: -</span></p> <ul style="margin-top:0.0cm;margin-bottom:6.0pt"> <li style="margin:0.0cm 0.0cm 6.0pt 24.0px;line-height:120%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Working within a team cleaning our terminals 24/7 365 days a year to ensure our customers always receive an excellent customer experience.</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 24.0px;line-height:120%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Ensuring the successful day to day delivery of cleaning and waste away in the allocated area of responsibility.</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 24.0px;line-height:120%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Providing the highest level of service ensuring excellent company standards and</span><span style="line-height:120%;font-family:Arial, sans-serif"> a good eye for detail.</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 24.0px;line-height:120%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Responding positively, politely, and promptly to all customers and carrying out duties in a professional and courteous manner. </span></li> <li style="margin:0.0cm 12.0pt 0.0cm 24.0px;line-height:120%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">To ensure COSHH and Health & Safety regulations are adhered to, and any incidents, </span><span style="line-height:120%;font-family:Arial, sans-serif;color:black">issues or faults </span><span style="line-height:120%;font-family:Arial, sans-serif;color:black">are reported in line with procedures.</span></li> <li style="margin:0.0cm 12.0pt 0.0cm 24.0px;line-height:120%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Be responsible for providing support to all areas within the Soft Services delivery including completion of laundry duties, waste away functions, coordination of detailed cleaning schedules, coordination of biohazard equipment and training/supervision & office cleaning.</span></li> <li style="margin:0.0cm 12.0pt 0.0cm 24.0px;line-height:120%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Ensure timely fault reporting of any asset failures and health and safety occurrences.</span></li> <li style="margin:0.0cm 12.0pt 0.0cm 24.0px;line-height:120%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Reporting any maintenance issues in line with procedures.</span></li> <li style="margin:0.0cm 12.0pt 0.0cm 24.0px;line-height:120%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Self-motivated and able to delegate tasks to the cleaning team</span></li> <li style="margin:0.0cm 12.0pt 8.0pt 24.0px;line-height:120%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="line-height:120%;font-family:Arial, sans-serif;color:black">Stocking cleaning cupboards and deputising for the cleaning coordinator when required.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What will make you successful in the role?</H2> </div><div><p style="margin:0.0cm 12.0pt 8.0pt 0.0cm;line-height:107%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Trebuchet MS', sans-serif;color:black">Ability to handle heavy equipment and machinery used in cleaning such as u</span><span style="font-family:'Trebuchet MS', sans-serif;color:black">sing electronically powered scrubbing / polishing / vacuuming machines to scrub, polish, spray and clean floors (after receiving proper instruction and training)</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 12.0pt 8.0pt 24.0px;line-height:107%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Trebuchet MS', sans-serif;color:black">Ability to walk, bend, push, pull and lift repetitively during working hours.</span></li> <li style="margin:0.0cm 12.0pt 8.0pt 24.0px;line-height:107%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Trebuchet MS', sans-serif;color:black">Knowledge of </span><em><span style="font-family:'Trebuchet MS', sans-serif;color:black">COSHH in relation to</span></em><span style="font-family:'Trebuchet MS', sans-serif;color:black"> </span><span style="font-family:'Trebuchet MS', sans-serif;color:black">cleaning chemicals, proper storage, and disposal methods</span></li> <li style="margin:0.0cm 12.0pt 8.0pt 24.0px;line-height:107%;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Trebuchet MS', sans-serif;color:black">Strong team player with excellent communication skills</span></li> </ul> <p><span style="font-size:12.0pt;line-height:115%;font-family:'Trebuchet MS', sans-serif;color:black">Basic level of spoken English </span><em><span style="font-size:12.0pt;line-height:115%;font-family:'Trebuchet MS', sans-serif">and IT literacy<strong> </strong></span></em><span style="font-size:12.0pt;line-height:115%;font-family:'Trebuchet MS', sans-serif;color:black">required to understand safety instructions and liaise with customers</span></p></div></div></div><p><span style="font-size:12.0pt"><span style="font-family:'Trebuchet MS', Helvetica, sans-serif"><strong>Equal Opportunities & Reasonable Adjustments</strong></span></span></p> <p> </p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.</span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"> </span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.</span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"> </span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.</span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt"> </span></p> <p><span style="font-family:'trebuchet ms', geneva, sans-serif;font-size:10.0pt">At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.</span></p>