About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Purpose Statement</b></H2> </div><div><p><b>To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.</b></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience</b></H2> </div><div><p><b>Minimum/Ideal:</b></p> <ul> <li>Minimum of 3 - 5 years’ experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environment</li> <li>Minimum 3 years’ experience in leading a team in a fast-moving environment.</li> </ul> <p><b>Function specific experience</b>: </p> <ul> <li>Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.</li> <li>Experience and knowledge of the ETL (extract, transform, load) data flow.</li> <li>Experience in identifying and quantifying business challenges and delivering solutions using data.</li> <li>Experience in building data visualizations using tools such as Power BI.</li> <li>A good understanding of database management, data warehousing, data mining, and data visualization.<br> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications (Minimum)</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Grade 12 National Certificate / Vocational in Grade 12 National Certificate </li><li>A relevant tertiary qualification in Business Administration </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications (Ideal or Preferred)</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Bachelor's Degree </li><li>A Relevant Professional Qualification in Business Analysis or Data Analysis </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge</b></H2> </div><div><ul> <li>People/team leadership practices and principles</li> <li>General operations management practices and principles and stakeholder and client management</li> <li>HR principles and processes.</li> <li>Client service principles and practices.</li> <li>Liaising with 3rd party providers</li> </ul> <p><b>Function specific knowledge</b>: </p> <ul> <li>Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards</li> <li>Operational Process mapping skills</li> <li>Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy</li> <li>Proficient in agile project management and Jira.<br> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Analytical Skills </li><li>Attention to Detail </li><li>Communications Skills </li><li>Computer Literacy (MS Word, MS Excel, MS Outlook) </li><li>Decision making skills </li><li>Interpersonal & Relationship management Skills </li><li>Leadership Skills </li><li>Planning, organising and coordination skills </li><li>Presentation Skills </li><li>Problem solving skills </li><li>Project Management Skills (Methodolgy Specific) </li><li>Reporting Skills </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Conditions of Employment</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Clear criminal and credit record </li></ul></div></div>