About this role
<p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Director DPC (Director Partner Commerce/B2B eCommerce)</span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Purpose:</span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Responsible for driving profitable growth, strategic partnerships, and operational excellence across the DPC business. The role leads a portfolio of eCommerce partners, ensuring strong commercial performance, seamless execution, and long-term business development. This position serves as the primary link between partners and internal functions, translating business objectives into growth opportunities while delivering sustainable and profitable revenue growth.</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">The position will lead a team of account managers and work closely with Product, Marketing, Supply Chain, Finance, and Customer Service teams to maximize account performance and strengthen strategic partnerships.</span></p> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Key Responsibilities: </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Business Growth </span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Own and deliver the channel revenue, profitability, and market share targets. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Develop the Annual Business Plan, and lead the forecasting & budgeting processes at account levels cascading from the overall business plan </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Develop and execute account strategies aligned with overall business objectives. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Identify growth opportunities across existing and new accounts, and categories. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Monitor market trends, competitive activities, and customer need to inform business decisions. </span></li> </ul> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Account Management</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Build and maintain senior-level relationships with partners. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Lead Joint Business Planning (JBP) processes and performance reviews with partners. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Negotiate commercial agreements, promotional investments, and annual trading terms. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Act as executive escalation points for major account-related issues. </span></li> </ul> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Digital Commerce </span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Partner with customers to improve sales performance, assortment, availability, pricing, content quality, and grow market share. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Identify opportunities to improve marketplace visibility, search performance, and promotional effectiveness. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Collaborate with digital marketing teams to optimize traffic, conversion, and return on ads spends. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Responsible for the brand presentation across marketplace platforms </span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">(PDP images, A+ content, Product Attributes, Keywords, Long & Short Product Description, Display Name, Fit Guide and Size Chart and Understanding of PDP image Styling)</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Financial Management</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Own account-level P&L performance and profitability. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Manage trade investments, promotional spend, and commercial budgets. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Track performance against revenue, margin, inventory, and order targets. </span></li> </ul> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Team Leadership & Capability Building</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Lead, coach, and develop a high-performing team. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Establish clear objectives, KPIs, and development plans. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Build capabilities in digital commerce, analytics, and customer management. </span></li> </ul> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Cross-Functional Collaboration</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Work closely with Supply Chain, Customer Service, Finance, Marketing, and Product teams to ensure flawless execution. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Work with product teams to identify product gaps based on the partner product strategy/sale events and consumer base </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Align demand planning and inventory strategies with customer requirements. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Drive process improvements and operational efficiencies across the customer journey. </span></li> </ul> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Key Performance Indicators: </span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Revenue Growth – primary and secondary </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Gross Margin & Profitability </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Account Market Share Growth </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Order-to-book Conversion Accuracy </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Marketing ROAS</span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Inventory Health & Availability </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Team Engagement & Performance </span></li> </ul> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Functional Expertise:</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">15+ years of experience in Account Management, B2B eCommerce, or Marketplace. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Proven track record of managing large strategic accounts and delivering commercial growth and market share. </span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">High level of strategic thinking and demonstrates entrepreneurial drive </span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Strong business acumen and understanding of digital ecosystem (Website, App, B2B eCommerce, marketplace, Omni-channel, digital & performance marketing, etc.) and financial metrics </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Strong negotiation, influencing, and stakeholder management skills. </span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Must demonstrate turnaround capabilities and can handle the unexpected with flexibility </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Excellent analytical and data-driven decision-making capabilities. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Experience leading and developing high-performing teams. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Excellent communication and executive presentation skills. </span></li> </ul> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a">Preferred Experience: </span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Consumer Goods, Retail, Fashion, or Marketplace platforms. </span></li> <li style="color:#0e101a;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif">Experience working with large marketplaces and omnichannel retailers. </span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a;display:none">Top of Form</span></p> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Aptos Display', sans-serif;color:#0e101a;display:none">Bottom of Form</span></p>