About this role
<h1><u>Planning</u></h1> <ol> <li>Assist the regional Franchise Ops Manager in the regional customer retail capability improvement</li> <li>Assist the regional Franchise Ops Manager in the quarterly POS ST target formation</li> </ol> <h1><u> </u></h1> <h1><u>Management</u></h1> <ol start="3"> <li>Monitor X & Y & Z store ST performance data by district and customer</li> </ol> <p>(X stores are HQ Retail Ops' responsibility, Y stores are regions' responsibility and Z stores are managed by the customer)</p> <ol start="4"> <li>Store visits</li> </ol> <ul type="circle"> <li>Pay regular visits to stores within the managed district</li> <li>Pay (combined) visits to selected stores (important or problematic stores)</li> <li>Give store performance assessment through RMS checklist</li> <li>Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)</li> <li>Conduct on site problem shooting through communicating with store manager and staff</li> <li>Give coach to the store staff where applicable</li> <li>Ensure the HQ & cross functions program have good execution in store</li> </ul> <ol start="5"> <li>Off site problem shooting</li> </ol> <ul type="circle"> <li>Communicate with customer OP team to solve retail ops related problems identified during the store visit</li> <li>Consolidate problems with other Franchise Ops functions through analysis of "comprehensive store visits" from all the store visiting departments</li> <li>Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified</li> <li>Monitor the solving of all problems concerning customer stores ST</li> </ul> <ol start="6"> <li>Coordinate retail training to own team and customers</li> </ol> <ul type="circle"> <li>Communicate with regional training team to form ad hoc training plan to address the regional training needs</li> <li>Consolidate the training needs identified by the Franchise Ops departments</li> </ul> <ol start="7"> <li>Weekly & Monthly ST Meeting (Regional & Customer Meeting)</li> </ol> <ul type="circle"> <li>Review and discussion of X, Y, Z store performance through ST data analysis</li> <li>Coordinate the functional presentation of all the Franchise Ops departments</li> <li>Review of execution quality and effectiveness of action plan for the previous month</li> <li>Discussion and formation of the action plan for the next month</li> <li>The best practice sharing</li> <li>Participation and cooperation of sales team in the Franchise Ops coverage program</li> </ul>