Purpose & Overall Relevance for the Organization: <a name="_Hlk510528846"></a> <a name="_Hlk213169220"></a><a name="_Hlk213169813"></a>At adidas, every role counts in driving our purpose forward. The Credit Team Lead ensures the effective execution of credit and collection activities within the Order to Cash (O2C) process. This role is responsible for supervising a team of credit analysts/collectors, driving adherence to global credit policies, and supporting the achievement of key performance indicators such as Gross Overdue, DSO, and Bad Debt. Acting as the operational link between the team and senior O2C leadership, the Credit Team Lead balances customer relationship management with risk mitigation, ensuring reliable cash flow and compliance with corporate standards. Key Responsibilities and General Accountabilities: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><a name="_Hlk510528870"></a>Manage small/medium size markets within GBS.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Guide and develop GBS O2C team, fostering a high-performance culture, and ensuring optimal workload distribution.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Coach, mentor, and develop team members to build capability and engagement.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Enforce global credit and collection standards, mitigating risk, and ensuring alignment with corporate governance.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Drive continuous improvement initiatives, implementing new tools and processes, and supporting transformation projects.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Serve as a trusted advisor to internal teams and external customers, resolving escalations, and strengthening relationships.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Oversee credit assessments, approvals, and monitoring to minimize financial exposure.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor and control overdue receivables, ensuring timely follow-up and resolution of outstanding balances.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Implement proactive collection strategies to reduce overdue accounts and improve cash flow.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><a name="_Hlk215646641"></a>Drive reduction of Gross Overdue by implementing proactive collection strategies and monitoring performance.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Establish and maintain credit limits in line with global policies.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Drive timely collection of receivables, ensuring adherence to KPIs and cash flow targets.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Act as escalation point for customer disputes, coordinating resolution with sales, finance, and operations.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Build and maintain strong relationships with customers to encourage timely payments and resolve disputes constructively.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Negotiate payment plans or settlements with customers when necessary, protecting both the relationship and the company’s financial interests.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Implement and maintain standardized O2C processes across the region.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Identify opportunities for automation and continuous improvement.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Partner with Sales, Finance, and Customer Service to align credit and collection strategies with business objectives.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Provide regular updates and transparent communication to senior leadership on performance, risks, and opportunities.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Lead O2C transformation initiatives, including new tool implementation and process optimization projects.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Influence stakeholders to adopt best practices in order-to-cash processes, driving consistency and compliance.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Deliver accurate reporting and analysis of credit and collection performance.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure effective communication and collaboration across Hubs and regional teams.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Collaborate cross-functionally to streamline order-to-cash processes, minimizing delays in invoicing and payment.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Drive initiatives to reduce DSO by improving collection efficiency and accelerating cash application.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Minimize Bad Debt exposure through effective credit risk management, early identification of doubtful accounts, and recovery actions.</li> </ul> Key Relationships: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Finance Teams</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Local Credit Management</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Cash Application Teams</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Customer Service Teams</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Record to Report Teams</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Sales Teams</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Supply chain, DCs & transportation teams.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Tech</li> </ul> Knowledge, Skills and Abilities: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Strong Finance Acumen.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Solid experience with SAP.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Experience in a Shared Service environment or similar.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to read, write and communicate in English, Spanish & Portuguese (if required) in a business setting.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to pay close attention to detail and high degree of customer orientation.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Strong problem solving and analytical skills.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Good communication and people management skills.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Self-motivated and self-directed individual.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to adapt to a fast-paced environment.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Highly results driven and self-motivated team player </li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><a name="_Hlk210385696"></a><a name="_Hlk210385532"></a>Curious and growth mindset; keen to learn and eager to find solutions outside of the comfort zone. </li> </ul> Requisite Education and Experience / Minimum Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">BA degree in Accounting, Finance or Economics</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Minimum of 5 years of relevant experience in End-to-End processes specifically for O2C activities</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Advanced English (B2/C1)</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Experience with process improvement and root cause analysis.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Experience in an O2C Management role.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Proven work experience in people management/ demonstrated ability to manage a medium-sized team.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Experience in project management.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Experience in Shared Service environment is considered a plus</li> </ul>

Team Lead Credit (Bogota, Distrito Capital de Bogota, CO) @ adidas

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