About this role
<p style="text-align:justify;line-height:150%;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Managing claims and deductions is a critical function within the Order to Cash (O2C) team, as it helps safeguard company revenue through the accurate and timely investigation and resolution of customer short payments. The Claims Analyst plays a key role in handling customer deductions, chargebacks, and pre-claims related to pricing discrepancies, shortages, returns, and other supply chain issues. This role requires close collaboration with internal teams such as Sales, Finance, Account Operations, and Credit to research, validate, and resolve outstanding deductions effectively. </span></p> <p style="text-align:justify;line-height:150%;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus"> </span></strong></p> <p style="text-align:justify;line-height:150%;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Key Responsibilities: </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Manage the end to end resolution of customer deductions, ensuring compliance with key performance indicators such as average resolution time and AR overdue percentage.</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Collect and analyse supporting documentation (e.g., proof of delivery, customer remittances, chargebacks, vendor guides, and portal data) to validate claims.</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Collaborate with cross-functional teams including Sales, Order Management, Pricing, Credit, and Compliance to resolve disputes and identify root causes.</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Build strong relationships with <a name="_Hlk209353674"></a>customers and become proficient in navigating their portals.</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Perform account reconciliations (Credits with deductions)</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Maintain detailed and accurate records of all claims and deductions.</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Monitor deduction trends to identify recurring issues and recommend corrective actions.</span></li> </ul> <p style="text-align:justify;line-height:150%;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;line-height:150%;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Knowledge, Skills and Abilities</span></strong><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">: </span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Good Problem solving and analytical skills</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Ability to pay close attention to detail and high degree of customer orientation</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">High level of empathy</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Experience with SAP, Salesforce, Highradious</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Ability to read, write and communicate in English in a business setting (B2/C1)</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Proactive, Self-motivated and self-directed individual</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Logistics & Supply chain knowledge desired</span></li> </ul> <p style="text-align:justify;line-height:150%;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus"> </span></strong></p> <p style="text-align:justify;line-height:150%;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Requisite Education and Experience / Minimum Qualifications: </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Minimum of two years' experience in a support role within Order-to-Cash, Billing, or supply chain departments.</span></li> <li style="text-align:justify;line-height:150%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;line-height:150%;font-family:AdiHaus">Strong knowledge in Finance, Accounting, Business Administration, logistics or a related field.</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 18.0pt;text-align:justify;text-indent:0.0cm;line-height:150%;font-size:10.0pt;font-family:'Times New Roman', serif"> </p>