About this role
<p><strong>PURPOSE & IMPACT ON ORGANIZATION:</strong></p> <p>Drives store profitability by:</p> <ul style="list-style-type:disc" type="disc"> <li>Meeting or exceeding store sales and profit targets</li> <li>Managing all resources within the store to provide customers with a leading shopping experience</li> <li>Driving the proper execution of established policies, procedures, initiatives and directives</li> </ul> <p> <strong>KEY RESPONSIBILITIES:</strong></p> <ul style="list-style-type:disc" type="disc"> <li>Take full ownership of the store and its commercial success</li> <li>Analyze relevant data to probe and challenge the status quo</li> <li>Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed</li> <li>Drive continuous improvements in the store’s sales, productivity and profitability</li> <li>Ensure the legal and financial integrity of the store</li> <li>Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor</li> <li>Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself</li> <li>Schedule staff so as to properly serve customers, drive sales and execute tasks</li> <li>Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values</li> <li>Ensure proper in-store Brand execution according to established standards and directives</li> <li>Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge</li> <li>Manage all store operations in a systematic and efficient manner, as per established policies and procedures</li> <li>Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store</li> <li>Ensures all HR policies and procedures are adhered to</li> <li>Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis</li> <li>Ensure cash register transactions are processed quickly and accurately</li> <li>Lead and implement all applicable loss prevention policies and procedures</li> <li>Maintain a safe and productive shopping and working environment</li> <li>Manage the recruitment and training of store team members</li> <li>Ensure all HR policies and procedures are adhered to</li> <li>Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance</li> <li>Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder</li> <li>Share best practices to drive the collective performance of all district stores</li> <li>Complete all applicable training programs and effectively apply the learning on the job</li> <li>Seek coaching and learning opportunities to continually improve your performance</li> <li>Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score</li> </ul> <p><strong>AUTHORITIES:</strong></p> <ul style="list-style-type:disc" type="disc"> <li>On local/market discretion</li> </ul> <p><strong>KEY RELATIONSHIPS:</strong></p> <ul style="list-style-type:disc" type="disc"> <li>District Manager</li> <li>Store Team</li> <li>Customers</li> <li>Vendors and Support Functions (e.g. HR, Visual Merchandising, Facility Services, etc.)</li> <li>Local Administration (e.g. mall management)</li> </ul> <p> <strong>KNOWLEDGE, CAPABILITIES AND EXPERIENCE:</strong></p> <ul style="list-style-type:disc" type="disc"> <li>Store Manager Competencies</li> </ul> <p><em>(Additions based on market needs)</em></p> <p><strong>MINIMUM QUALIFICATIONS:</strong></p> <ul style="list-style-type:disc" type="disc"> <li>Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility</li> <li>Intermediate numeracy and literacy and advanced verbal communication skills</li> </ul> <p><em>(Additions based on market needs)</em></p>