Purpose & Overall Relevance for the Organization: <ul> <li>The purpose of the Order Book Fulfillment Specialist is to support the company’s goal of being the preferred partner by providing superior supports to customers in each of the 4 regions</li> </ul> Key Responsibilities: <ul> <li>Processes and follows-up on futures orders and daily orders</li> <li>Handling the delivery shortage claim</li> <li>Process defective return orders for all customers, make sure all the customers return can be processed in a timely manner</li> <li>Process take-back return orders for all customers, make sure customers’ take-back can be processed timely and correctly.</li> <li>Process order transfer for all customers, make sure all the orders can ship out and meet customers request delivery date.</li> <li>Work closely with internal co-workers with gift order book fulfillment. Make sure order forms are approved accordingly, valid customer codes & stock are used.</li> <li>Create CMA &CIQ order correctly for both NWS and ZMS orders at 100% accuracy. Resolve the delivery issue for NWS and ZMS orders.</li> </ul> Key Relationships: <ul> <li>Sales</li> <li>Finance</li> <li>SCM</li> <li>IT</li> <li>Customers</li> <li>MKT</li> <li>DTC</li> </ul> Knowledge, Skills and Abilities: <ul> <li>Strong computer skills in Word, Excel, Access</li> <li>Fluency in both oral and written English</li> <li>Outstanding communication skills</li> <li>Proactive, energetic, warm and enthusiastic</li> </ul> Requisite Education and Experience / Minimum Qualifications: <ul> <li>Bachelor</li> <li>2 – 3 years of complaints handling, order processing, sales administration or customer service experience</li> </ul>

Specialist, Order Book Fulfillment (Shanghai, SH, CN) @ adidas

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