About this role
<p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Purpose & Overall Relevance for the Organization:</span></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style=""> </span></strong></p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><span style="">To ensure the delivery of sustainable and profitable retail growth for assigned store network by</span><span style=""> </span><span style="">meeting or exceeding agreed net sales and profitability targets. While coaching, managing and inspiring the Store Management team and Store team/s to meet commercial goals.</span></p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"><strong><span style="">Key Responsibilities: </span></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;Times New Roman', serif"><strong><span style="">Functional</span></strong></p> <ul style="list-style-type:square;margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Inspirationally lead retail stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Ensure a leading shopping experience and continuously maximise sales and profitability from the store portfolio, in conjunction with key stakeholders. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Manage and control operational expenses (OPEX) in line with the retail budget. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Make recommendations to the Snr. Manager Retail Operations on commercial opportunities at Market level, setting up best practice and benchmarking for success. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Effectively complete store visits to develop and follow up on practical and achievable action plans. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">To lead the recruitment, on boarding, training and development efforts in his/her stores, actively managing the succession planning process and ensuring all HR policies and procedures are adhered to. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Supporting the Snr Manager Retail Operations with peer group to deliver a world class retail business and maximize brand equity. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Continuous improvement through developing and executing local retail relevant and specific processes in close cooperation with the support functions. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Create and drive a high performance culture across the Market by setting clear expectations and targets analyzing stores’ performance, holding Store Managers accountable and giving appropriate and prompt feedback. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Adhere to Global standards for all Retail Marketing, Visual Merchandising, Sales Academy, Health & Safety, and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">To work closely with HR, VM, Retail Marketing, Sales Academy, Store Development, and Merchandising to ensure optimal service to the stores enabling store managers to operate smoothly and efficiently. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Implementing, driving and ensuring compliance with agreed Global Retail CoE processes and standards for field and RBO operations, while taking Market requirements into account. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Measure and monitor progress and performance across the various KPI’s and reporting thereof to Senior Manager Retail operations and relevant support functions.</span></li> </ul> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;Times New Roman', serif"><strong><span style="">Pre-requisite Knowledge / Skills</span></strong></p> <ul style="list-style-type:square;margin-top:0.0cm;margin-bottom:6.0pt"> <li style="margin:0.0cm 0.0cm 6.0pt 0.0px;text-align:justify;Times New Roman', serif"><span style="">Diploma/Degree in </span><span style="">any field</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.0px;text-align:justify;Times New Roman', serif"><span style="">Minimum 5 years of retail management experience with at least 3 years in operations, preferable experience in the sport or clothing industry</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.0px;text-align:justify;Times New Roman', serif"><span style="">PC literature, excellent oral and written communication skills in English and local languages</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.0px;text-align:justify;Times New Roman', serif"><span style="">Strong in organizational skills, meticulous and a team player with ability to work independently </span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.0px;text-align:justify;Times New Roman', serif"><span style="">Able to multi-task</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.0px;text-align:justify;Times New Roman', serif"><span style="">Good interpersonal and communication skills and self-confident in interacting with all levels within and outside the organization</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.0px;text-align:justify;Times New Roman', serif"><span style=""><span style="">Mature, dedicated, resourceful and committed towards work and employees </span></span></li> </ul>