About this role
<div> <h1><strong>Manager Franchise Operations Market (LAM)</strong></h1> <div><strong>Location:</strong> Panama<br><strong>Grade:</strong> M4<br><strong>Reporting Line:</strong> Sr. Manager / Director Franchise Operations (DTC)<br><strong>Functional Area:</strong> Direct-to-Consumer (DTC)<br><strong>Country/Region:</strong> Latin America (LAM)<br><strong>Team Management:</strong> Yes<br><strong>Budget Responsibility:</strong> No</div> <hr> <h2><strong>Purpose & Overall Relevance for the Organization</strong></h2> <div>Drive the successful execution and continuous improvement of the Franchise Business Model across the market, ensuring sustainable growth, strong partnerships, and best-in-class operational standards across all franchise accounts.</div> <hr> <h2><strong>Key Responsibilities</strong></h2> <h3><strong>Franchise Operations & Strategy Execution</strong></h3> <ul> <li>Execute and continuously improve the end-to-end (E2E) Franchise Business Model across the market</li> <li>Support and drive the implementation of the strategic planning defined for each franchise</li> <li>Identify franchising opportunities and potential partners in collaboration with Sales Management</li> <li>Develop and present franchise business cases to support decision-making processes</li> </ul> <h3><strong>Stakeholder & Partner Management</strong></h3> <ul> <li>Manage franchise collaborations by coordinating cross-functional teams</li> <li>Ensure smooth cooperation across all internal and external interfaces</li> <li>Interact consistently with Franchise teams across countries to share and implement best business practices</li> <li>Maintain strong relationships with franchise partners, addressing needs and ensuring alignment</li> </ul> <h3><strong>Operational Excellence</strong></h3> <ul> <li>Oversee day-to-day operations related to franchise business and partnerships</li> <li>Support administrative processes and ensure effective execution of operational activities</li> <li>Contribute to achieving sales budgets through active management and client interaction</li> <li>Prepare reports, business projections, and performance tracking</li> </ul> <h3><strong>Performance Management & KPIs</strong></h3> <ul> <li>Track, analyze, and drive franchise stores’ KPIs</li> <li>Measure progress against defined objectives and identify improvement areas</li> <li>Assess franchise business performance and recommend optimization strategies</li> </ul> <h3><strong>Team Leadership & Development</strong></h3> <ul> <li>Recruit and develop talent for direct and indirect reporting roles in alignment with Sales Management</li> <li>Build and lead a high-performing, integrated team by setting clear objectives and guidelines</li> <li>Develop both functional and interpersonal skills of team members</li> <li>Promote collaboration, accountability, and a performance-driven culture</li> </ul> <h3><strong>Projects & Channel Development</strong></h3> <ul> <li>Support the evolution of the franchise channel through special projects</li> <li>Contribute to continuous improvement initiatives and innovation within franchise operations</li> </ul> <hr> <h2><strong>Key Relationships</strong></h2> <ul> <li>Sales Management</li> <li>Franchise Partners</li> <li>Cross-functional teams (Finance, Operations, Merchandising, Marketing, etc.)</li> <li>Regional and local Franchise teams</li> </ul> <hr> <h2><strong>Knowledge, Skills & Abilities</strong></h2> <ul> <li>Strong understanding of franchise business models and retail operations</li> <li>Broad theoretical and practical knowledge of business processes, tools, and company policies</li> <li>Strong stakeholder management and cross-functional collaboration skills</li> <li>Analytical mindset with experience in KPI tracking and performance optimization</li> <li>Strong communication and influencing skills</li> <li>Ability to manage complexity and drive results in a fast-paced environment</li> </ul> <hr> <h2><strong>Requisite Education & Experience / Minimum Qualifications</strong></h2> <ul> <li>Minimum <strong>5 years of relevant experience</strong> in Franchise, Retail, or Business Operations</li> <li>Proven experience managing cross-functional teams and stakeholders</li> <li>Experience in Latin America markets is a strong plus</li> <li>Bachelor’s degree in Business Administration or related field (preferred)</li> </ul> </div>