About this role
<p><strong>KEY RESPONSIBILITIES</strong></p> <ul> <li>Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area</li> <li>Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations</li> <li>Be a role model for customer service and meeting or exceeding customers’ expectations</li> <li>Supervise and coordinate the team to ensure all customers receive an optimal service level at all times</li> <li>Lead your team to meet or exceed customer expectations at all times</li> <li>Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values</li> <li>Use advanced Category expertise to drive sales and customer loyalty in your assigned area</li> <li>Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge</li> <li>Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area</li> <li>Manage merchandise delivery processing on the same day it arrives</li> <li>Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis</li> <li>Execute all applicable loss prevention procedures</li> <li>Maintain a safe and productive shopping and working environment</li> <li>Support the recruitment, onboarding and training of store team members</li> <li>Coach and motivate individuals within your assigned area to maximize their performance</li> <li>Share best practices to drive the overall store team performance</li> <li>Complete all applicable training programs and effectively apply the learning on the job</li> <li>Seek coaching and learning opportunities to continually improve your performance</li> </ul> <p><strong>REQUIREMENTS</strong></p> <ul> <li>Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]</li> <li>Intermediate numeracy and literacy and advanced verbal communication skills</li> </ul> <p> </p>