About this role
<p style="margin:0.0cm;Times New Roman', serif"><strong><u><span style="">Purpose & Overall Relevance for the Organization:</span></u></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style=""> </span></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><span style="">Design and drive solution architecture for China Consumer Hub (CRM</span><span style="">, adiClub and MAP</span><span style="">) capabilities, enabling a unified consumer view and consistent omni-channel experiences across retail stores, eCommerce, and digital touchpoints. This role shapes end-to-end architectures and integration patterns spanning consumer identity, loyalty/membership, customer service, marketing journeys and personalization. In addition to technology components, solution architecture encompasses changes to service, process, organization and operating models. The role provides comprehensive guidance on new solution development and modifications to ensure alignment with relevant architectures, strategies, policies, standards and practices (including security), and ensures existing and planned components remain compatible, scalable and operable.</span></p> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><u><span style="">Key Responsibilities: </span></u></strong></p> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Specialist advice</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Actively maintains knowledge in one or more identifiable specialisms. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Provides detailed and specific advice regarding the application of their specialism(s) to the organization's planning and operations.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Recognizes and identifies the boundaries of their own specialist knowledge.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization.</span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Research</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Within given research goals, builds on and refines appropriate outline ideas for research, including evaluation, development, demonstration and implementation. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Applies standard methods to collect and analyses quantitative and qualitative data. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Creates research reports to communicate research methodology and findings and conclusions. Contributes sections of material of publication quality. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Uses available resources to update knowledge of any relevant field and curates a personal collection of relevant material. Participates in research communities.</span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style=""> </span></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Emerging technology monitoring</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Supports monitoring of the external environment and assessment of emerging technologies to evaluate the potential impacts, threats and opportunities to the organization. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Contributes to the creation of reports, technology road mapping and the sharing of knowledge and insights.</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 18.0pt;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Solution architecture </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Own end-to-end solution architecture for China Consumer Hub (CRM), covering consumer profile, consent/preferences, loyalty/membership, customer service and omni-channel engagement.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Define target architecture, domain boundaries and API/integration patterns with eCommerce, POS/store systems, marketing automation, data platform and identity services.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Identify and evaluate alternative architectures and trade-offs (cost, performance, scalability, availability, security) and ensure compliance with relevant standards and China market requirements.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Produce architecture and component/interface specifications and support delivery via technical planning, design reviews and hands-on guidance to unblock complex implementation/integration topics.</span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Requirements definition and management</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Defines and manages scoping, requirements definition and prioritization activities for small-scale changes and assists with more complex change initiatives. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Provides constructive challenge to stakeholders as required. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Prioritizes requirements and documents traceability to source. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Reviews requirements for errors and omissions. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Provides input to the requirements base-line. Investigates, manages and applies authorized requests for changes to base-lined requirements, in line with change management policy.</span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Software design</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Undertakes complete design of moderately complex software applications or components applying agreed standards, patterns and tools. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Assists as part of a team in the design of components of larger software systems. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Specifies user and/or system interfaces. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Creates multiple design views to address the concerns of the different stakeholders of the design and to handle separately functional and non-functional requirements. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Assists in the evaluation of options and trade-offs. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Collaborates in reviews of work with others as appropriate.</span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Programming/software development</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Applies agreed standards and tools, to achieve a well-engineered result. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Collaborates in reviews of work with others as appropriate.</span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style=""> </span></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Data modelling and design</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Applies data analysis, design, modelling, and quality assurance techniques, based upon a detailed understanding of business processes, to establish, modify or maintain data structures and associated components (entity descriptions, relationship descriptions, attribute definitions). </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Advises database designers and other application development team members on the details of data structures and associated components.</span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Database design</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Develops and maintains specialist knowledge of database and data warehouse concepts, design principles, architectures, software and facilities. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Assesses proposed changes to object/data structures, in order to evaluate alternative options. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Implements physical database designs to support transactional data requirements for performance and availability. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Implements data warehouse designs that support demands for business intelligence and data analytics.</span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><span style="">Systems integration and build</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Defines the software modules needed for an integration build and produces a build definition for each generation of the software. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Accepts completed software modules, ensuring that they meet defined criteria. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Produces software builds from software source code for loading onto target hardware. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Configures the hardware and software environment as required by the system being integrated. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Produces integration test specifications, conducts tests and records and reports on outcomes. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Diagnoses faults and records and reports on the results of tests. Produces system integration reports.<a name="_Hlk531341574"></a></span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><em><span style="">If required:</span></em></strong><strong><span style=""> <u>People Management / Resource Management: </u></span></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><strong><u><span style=""> </span></u></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">May be involved and gives some input on hiring Transition decisions </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Ensures appropriate leadership skills are present at every level through creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.</span></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives </span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><u><span style=""> </span></u></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><strong><u><span style=""> </span></u></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><strong><u><span style="">Key Relationships: </span></u></strong></p> <p style="margin:0.0cm;Times New Roman', serif"> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Global IT</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">HR Management</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif"><span style="">Controlling</span></li> </ul> <p style="margin:0.0cm;Times New Roman', serif"> </p> <p style="margin:0.0cm;Times New Roman', serif"><strong><u><span style="">Requisite Education and Experience / Minimum Qualifications: </span></u></strong></p> <p style="margin:0.0cm;Times New Roman', serif"><strong><u><span style=""> </span></u></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Four-year college or university degree with focus on </span><span style="">software engineering </span><span style="">or IT or related areas, or equivalent combination of education and experience </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Proficient spoken and written command of English </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">At least </span><span style="">8</span><span style="">-year experience in IT </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">5</span><span style=""> years of experience in relevant area</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">1 year of experience in team management</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Understanding of different culture</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Participated in projects with people from other functions/markets</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Hands-on Java development experience with strong software engineering and design practices (OO design, testing, refactoring, code reviews).</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Experience designing and delivering distributed and high concurrency / traffic systems (API-first, microservices, event-driven integration) with performance and reliability in mind.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Experience in CRM and/or eCommerce platforms and retail industry is a plus (consumer profile, loyalty, customer service, omni-channel engagement).</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Solid understanding of integration and data fundamentals (Kafka/messaging, caching, relational and NoSQL modelling).</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Cloud understanding with practical exposure to AWS and/or Alibaba Cloud; familiar with CI/CD and observability. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;Times New Roman', serif;text-indent:4.4px"><span style="">Incorporate AI/ML capabilities (e.g., personalization, recommendation, predictive analytics, GenAI-powered customer engagement) into solution architecture where relevant.</span></li> </ul>