About this role
<p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning.<br><br></span></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:AdihausDIN, sans-serif">Key Responsibilities:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Excellent sales and operational planning capabilities.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Ensure timely and accurate order entry and release of orders for processing.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Review of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Process, coordinate and investigate customer shipment claims or return requests following existing Company procedures.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Cross-functional collaboration with internal departments including Sales, Finance, Logistics, Marketing.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Work towards both independent and team KPI’s to improve business standards, service levels and financial results.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:AdihausDIN, sans-serif">Knowledge, Skills and Abilities</span></strong><span style="font-family:AdihausDIN, sans-serif">:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">University degree in Business and Administration, Supply Chain or Logistics.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Minimum 1-2 years of overall work experience in Customer Service, Order Fulfillment or Supply Chain.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Superior attention to detail and accuracy.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">A high level of problem-solving ability.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Excellent communication skills and a proven ability to develop long-lasting relationships.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Strong Microsoft</span><span style="font-family:AdihausDIN, sans-serif"> </span><span style="font-family:AdihausDIN, sans-serif">Excel skills are essential.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">SAP knowledge an added advantage.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Team player with high planning, organizing and reporting abilities.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:AdihausDIN, sans-serif">Fluency in Russian & English is a must.</span></li> </ul>