About this role
<p>We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.</p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the Unit</b></H2> </div><div><p><span style="font-size:10.0pt;font-family:Arial, sans-serif">Yara Africa Fertilizer (Pty) Ltd has an opportunity for a Customer Service Centre Specialist based at our offices in Brackengate, Western Cape. The overall responsibility of the Customer Service Centre Specialist is to provide support for the administration, queries and technology requirements of the Customer Service Centre to ensure smooth service delivery to customers.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Serve as first line of support for issues and queries from end users in CAP, AFE, ZFD and MGC (specifically in SD and MM modules).</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Participate in Yara IT's processes for incident management, change management, testing and communication.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Manage e-KB table updates and distribution.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Assist with Material requests for CAP, AFE, ZFD and MGC where necessary.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Assist with Ad doc reporting & Month-end reporting.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Provide support in the creation and processing of Sales Orders and Purchase Orders as required, particularly during team members’ absence or peak periods.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Providing advice & assistance on stock recons & Create Inventory Docs for some CAP, ZFD and MGC sites.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Assist with loading sales prices in SAP where necessary.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Be up to date with the latest standard business processes and work instructions.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Organize training for new and existing users, act as trainer when applicable.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Assist and coach end users in CAP, ZFD and MGC.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Identify needs for change and opportunities for improvement. Outline possible solutions or problems in correct channels.</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Monitor and manage failed iDocs (deliveries) between the Sizanani system and SAP, ensuring timely eprocessing and resolution of errors to maintain seamless integration.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities (Continued)</b></H2> </div><div><ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Contribute to the implementation and testing of changes, developments, enhancements and/or new releases to the SAP solution.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Support the development and maintenance of the application solution work instruction documentation: English and local language.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Act as a communication bridge between IT application team and end users, to provide relevant information regarding new developments, releases, incident and/or resolutions.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Participate, as a business resource for the implementation of IT oriented project such as roll out, release, new functionalities etc as agreed with and approved by line manager.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Attend online Yara ERP training, seminars and meetings.</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Transfer issues and queries that cannot be resolved at super user level to IT support services. Assist in testing and communicating the solution to the end user.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications and Experience</b></H2> </div><div><p>Bachelors degree in commerce or related field<br>3 years experience in similar role<br>3 years experience working in SAP<br>Valid drivers licence and own vehicle</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Contact details</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Apply no later than</b></H2> </div><div><p>8 May 2026</p></div></div></div><p><b>Knowledge grows through differences</b><br> Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. </p> <p>As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.</p>