About this role
<p>We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.</p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the Unit</b></H2> </div><div><p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Headquartered in Oslo</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) continues to evolve and expand and is a valued partner that delivers results for our European markets. </span></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Yara has been awarded </span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">as <strong>Equal Pay Employer 2023</strong> by Figure Baltic Advisory.</span></p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">We are seeking a </span><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Customer Service Specialist</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"> who speaks fluent French to join our team. Reporting to the Team Supervisor in this role, you will be responsible for providing a high level of customer service to our customers primarily supporting our French market.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Follow up on customer requests and operational tasks, ensuring high satisfaction levels</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Collaborate with team members to continuously improve processes and enhance customer experience</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Manage billing documents, return and diversion cases with efficiency and precision</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Profile</b></H2> </div><div><ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Good French and English language skills (Level B2 or higher)</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Excellent communication skills and a trusted team player</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Proactive and self-driven with a solution-oriented mindset</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Preferably experienced in Customer Service or Supply Chain</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Experience using SAP is advantageous, but training will be provided if needed</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Eligible to work in Lithuania and living a commutable distance from the Vilnius office</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Information</b></H2> </div><div><p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">In addition to a great place to work, Yara offer an attractive rewards package including:</span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Personal and professional development</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Career opportunities, including subject matter experts, leading or global virtual roles</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Social wellbeing-oriented package</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Hybrid working model with home office allowance (10 days per month working from the office)</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Modern and eco-friendly office environment </span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Scandinavian culture supporting continuous improvement mindset</span></li> <li style="margin-bottom:0.0cm;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Much more benefits are waiting for you from the day one</span></li> </ul> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Contact details</b></H2> </div><div><p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Helen Coxon</span></p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Senior HR Advisor</span></p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"><a href="mailto:[email protected]">[email protected]</a></span></p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Please send your CV by clicking the button “Apply now”. CVs sent via email cannot be accepted.</span></p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">The salary range for this position is from 2005 Eur to 3008 Eur/month gross (before taxes, language premium is included). Final offer depends on candidate's competences and experience. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Apply no later than</b></H2> </div><div><p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">14th June 2026</span></p></div></div></div><p><b>Knowledge grows through differences</b><br> Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. </p> <p>As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.</p>