About this role
<p><span style="color:#001b3f">We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.</span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the Unit</b></H2> </div><div><p style="margin:0.0cm 21.25pt 10.0pt 14.2pt;line-height:normal;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif">Yara Belle Plaine is a world class producer of nitrogen fertilizer located 50 kms west of Regina on highway #1. Employing 200 people, our mission is to responsibly feed the world and protect the planet by applying our values of collaboration, curiosity, ambition, and accountability. We take pride in our safety record and seek new colleagues who are eager to contribute to Yara's culture of “Safe by Choice"</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif;text-align:left">Provide primary on-site IT support to end users through phone, email, chat, and in-person assistance, ensuring timely resolution of incidents and service requests in accordance with SLAs and OLAs.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif;text-align:left">Monitor and manage ServiceNow queues, maintaining accurate ticket updates, asset records, and ensuring disciplined closure of requests.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif;text-align:left">Perform IMACD (Install, Move, Add, Change, and Disposal) activities for workstations, laptops, mobile devices, printers, LAN equipment, servers, and other IT assets.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif;text-align:left">Troubleshoot and resolve hardware, software, network, and application issues, providing hands-on support when remote resolution is not possible.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif;text-align:left">Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, Power BI, and related services.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif;text-align:left">Install, configure, and maintain local business applications and user accounts, while diagnosing application errors, crashes, and compatibility issues.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif;text-align:left">Collaborate with global IT teams, third-party vendors, and business stakeholders, contributing to IT projects, knowledge sharing, and continuous improvement initiatives.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif;text-align:left">Maintain IT documentation, asset inventories, and knowledge databases while training end users on IT workplace solutions and promoting adherence to corporate IT policies, standards, and governance.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education, Experience & Skill</b></H2> </div><div><ul> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Degree or diploma in Computer Science, Electronics, IT, or related field; ITIL and Microsoft certifications considered an asset, with relevant experience able to compensate for formal education.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Hands-on experience in IT support, including hardware, software installation, troubleshooting, and maintenance in enterprise environments.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Strong understanding of ITIL processes, including Incident, Problem, Request, Access, and Knowledge Management.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Experience supporting network infrastructure, IT operations tools, monitoring systems, and remote support technologies.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Customer-focused IT support experience with strong communication skills and ability to work effectively with end users and stakeholders.</li> <li style="margin:0.0cm 21.25pt 10.0pt 28.3333px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Self-driven, process-oriented, highly organized professional with the ability to manage priorities and perform effectively under pressure.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Be Part of Our Team – Why Work for Us – What We Offer</b></H2> </div><div><p style="margin:0.0cm 0.0cm 10.0pt;text-align:left;line-height:normal;font-size:12.0pt;font-family:Arial, sans-serif">Yara Belle Plaine offers a highly competitive total compensation package, including:</p> <ul> <li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Bonus Program</li> <li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Employee Assistance Plan</li> <li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Employee Wellness Plan</li> <li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Enhanced Vacation option</li> <li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Health and Dental Benefits</li> <li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Pension Plan/Savings Plan</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Information</b></H2> </div><div><p style="margin:0.0cm 21.25pt 10.0pt 7.1pt;text-indent:7.1pt;line-height:normal;text-align:justify;font-size:12.0pt;font-family:Arial, sans-serif">Position is based out of Belle Plaine, with occasional support required in Regina </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Contact details</b></H2> </div><div><p style="margin:0.0cm 21.25pt 10.0pt 21.3pt;text-indent:-7.1pt;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">Deanna Milton, People & Culture Manager</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Apply no later than</b></H2> </div><div><p style="margin:0.0cm 21.25pt 10.0pt 21.3pt;text-indent:-7.1pt;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Arial, sans-serif">July 7, 2026</p></div></div></div><p><span style="color:#001b3f"><strong>Knowledge grows through differences</strong></span><br><span style="color:#001b3f">Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. </span></p> <p><span style="color:#001b3f">As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.</span></p>