“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Discover some of the benefits we offer: <ul> <li style="text-align:justify;font-size:14.0pt">My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li> </ul> <ul> <li style="text-align:justify;font-size:14.0pt">My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li> </ul> Be proud to belong to Meliá as we are proud of you 😉 Job mission: The Guest Experience Agent meets the daily operations of the department, committing to achieving excellence in customer satisfaction. Your responsibilities: <ul> <li style="font-family:'trebuchet ms', geneva, sans-serif">Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.</li> <li style="font-family:'trebuchet ms', geneva, sans-serif">Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. </li> <li style="font-family:'trebuchet ms', geneva, sans-serif">Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.</li> <li style="font-family:'trebuchet ms', geneva, sans-serif">Manage the guests’ digital experience, according to the global strategy. </li> <li style="font-family:'trebuchet ms', geneva, sans-serif">Manage customer incidents, following the established protocols.</li> <li style="font-family:'trebuchet ms', geneva, sans-serif">Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.</li> <li style="font-family:'trebuchet ms', geneva, sans-serif">Verify material orders following the set product guidelines, for better optimisation of economic resources.</li> </ul> What are we looking for: <ul> <li style="font-family:'trebuchet ms', geneva, sans-serif">A team player </li> <li style="font-family:'trebuchet ms', geneva, sans-serif">Knowledge of London</li> <li style="font-family:'trebuchet ms', geneva, sans-serif">Strong attention to detail </li> <li style="font-family:'trebuchet ms', geneva, sans-serif">Fluent communication - multiple languages would be beneficial</li> </ul> At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "<a href="https://careers.melia.com/content/Protect-your-application/?locale=en_US" target="_blank" rel="noopener">Protect Your Application</a>" page. If you want to be “Very Inspiring People“, follow us on: <a href="https://www.instagram.com/meliacareers/">INSTAGRAM</a> – <a href="https://www.tiktok.com/@meliahotels?_t=8jtyn0EQWQ5&_r=1" target="_blank" rel="noopener">TIKTOK </a>– <a href="https://www.linkedin.com/company/melia-hotels-international/mycompany/">LINKEDIN</a> – <a href="https://uk.indeed.com/cmp/Meli%C3%A1-Hotels-International-1">INDEED</a> – <a href="https://www.glassdoor.co.uk/Overview/Working-at-Meli%C3%A1-Hotels-International-EI_IE665085.11,37.htm">GLASSDOOR</a>

Guest Experience Manager 1 (London, GB) @ Melia Hotels International

About this role

Ready to apply?