About this role
<p><strong>Location:</strong> IN - Bangalore 24/7, IN - Bangalore | <strong>Job-ID: </strong>218876 | <strong>Contract type: </strong>Standard |<strong> Business Unit:</strong> Partner Management</p> <p> </p><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Life on the team</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'"> </span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">While holding the Computacenter flag, flying high, at Business Partner Management, our vision is to continue to ‘be the best’ while enabling success for our customers as a trusted, agile and innovative provider of technology around the world.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">You will be part of a global team, interacting daily with colleagues across multiple geographies. You will have plenty of opportunities to innovate and excel, while you grow with the team. </span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">What you’ll do</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'"> </span></p> <ul style="margin-bottom:10.0pt;margin-top:0.0px"> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Compiles management information reports through relevant business tools to provide accurate/up to date data.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Assess cost implication of best solution to ensure adherence to budget constraints.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Develop best practice procedures and guidelines, including analysing, documenting and reporting on work completed to ensure consistent compliance to company procedures.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Provide customer service to internal and external customers to ensure consistent experience.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Able to communicate on complex issues to meet business and customer requirements to avoid escalations.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Evaluate escalations and resolve appropriately to ensure customer demands are met.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Identify own development needs in line with business objectives.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Ensures that Partners act in accordance with Computacenter and customer contractual obligations</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Identifies, onboards and proactively manages new Partners</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">What you’ll need</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'"> </span></p> <ul style="margin-top:0.0in;margin-bottom:10.0pt"> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Good working Knowledge of Microsoft Applications.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Plans & organises own workload.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Proven experience of high standards of customer service.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Works under general supervision. Uses discretion.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Demonstrates analytical and systematic approach to resolving complex problems and assignments.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Takes initiative in identifying and negotiating appropriate development opportunities. </span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Demonstrates an organised approach to work.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Proven ability to work under pressure and to tight deadlines. </span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">1+ Experience working in a multicultural environment.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">1+ Experience in procurement / vendor management.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Basic experience in negotiating contracts.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Albert Sans'">Understanding of IT Vendors pricing processes</span></li> </ul><p> </p> <p><strong>About us</strong></p> <p>Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.</p> <p> </p> <p>We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.</p> <p> </p> <p>Interested in joining a company with a strong sense of community?</p> <p> </p> <p>We’re growing. We’re hiring. We encourage. We empower. We support.<br>#winningtogether #peoplematter</p>