About this role
<p><strong>Location:</strong> Spain - Barcelona | <strong>Job-ID:</strong> 210684 | <strong>Contract type:</strong> | <strong>Business Unit:</strong> Others</p> <p> </p> <p><span style=""><span style=""><strong>Computacenter</strong></span> is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.</span></p> <p> </p> <p><span style="">In Spain we are a <span style=""><strong>Global Service Desk</strong></span>. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.</span></p> <p> </p> <p><span style="">The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.</span></p> <p> </p> <p><span style=""><span style=""><strong>Your daily tasks will be:</strong></span></span></p> <p> </p> <p><span style="">-Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe</span></p> <p><span style="">-Resolving IT issues of our partners which can occur during office work</span></p> <p><span style="">-Documentation and logging of calls on the ticketing tool</span></p> <p><span style="">-Delegation of problems which cannot be resolved to the competent teams</span></p> <p><span style="">-Maintaining and improving customer satisfaction level</span></p> <p><span style="">-Communication with your direct team members and different departments</span></p> <p> </p> <p><span style=""><span style=""><strong>What do we offer you?</strong></span></span></p> <p> </p> <p><span style="">-Remote work 80% of the time - 4 days/month on-site OR 95% remote - 1 day/month on-site</span></p> <p><span style="">-Full-time permanent contract 39hours/week</span></p> <p><span style="">-Ticket restaurant after 3 months</span></p> <p><span style="">-Private health insurance after 6 months</span></p> <p><span style="">-Annual salary of 20,535.87€ gross/year</span></p> <p><span style="">-An international environment where people support and respect each other</span></p> <p><span style="">-Access to VIP District: gym discounts, restaurants, car wash, etc</span></p> <p><span style="">-Career development and leadership program opportunities</span></p> <p><span style="">-Free online language classes (GER, FRE, SPA & ENG)</span></p> <p><span style="">-Fast recruitment process</span></p> <p><span style="">-Fully paid training</span></p> <p> </p> <p><span style=""><span style=""><strong>You are the ideal candidate if:</strong></span></span></p> <p> </p> <p><span style="">-You speak <strong>one </strong>of the following languages at an advanced level: French, Dutch, German, Swedish <strong>OR</strong> you speak one of the following <strong>language combinations</strong> at an advanced level: French & Spanish, Dutch & Spanish, Dutch & German, French, Spanish & Italian</span></p> <p><span style="">-You have an advanced level of English</span></p> <p><span style="">-You are interested in learning about IT</span></p> <p><span style="">-You have a positive, can-do attitude and you like problem-solving</span></p> <p><span style="">-You have logical thinking and enjoy helping other people to solving issues</span></p> <p><span style="">-You have outstanding communication skills and customer focused mind-set</span></p> <p><span style="">-You enjoy working in a team</span></p> <p><span style="">-You respect the time schedule and are punctual</span></p> <p> </p><p><br> <span style=""><span style=""><b>About us</b></span></span></p> <p> </p> <p><span style="">Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.</span></p> <p> </p> <p><span style="">At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.</span></p> <p> </p> <p><span style="">Interested in joining a company with a strong sense of community?</span></p> <p> </p> <p><span style="">We’re growing. We’re hiring. We encourage. We empower. We support.</span></p> <p><span style=""><b>#CCwinningtogether</b></span></p>