CEYLON COLD STORES PLC Outlet Manager - New Project - Consumer Foods Sector Ceylon Cold Stores PLC (CCS), manufacturer of Elephant House Beverages and Ice Creams is a leading consumer food company in Sri Lanka. CCS is a subsidiary of John Keells Holdings PLC. The company is seeking a suitable candidate to fill the position of Outlet Manager - New Project - Consumer Foods Sector. This position is responsible for the overall performance and profitability of the restaurant, ensuring excellence across People, Customer Experience, Operations, and Sales/Profit. This role provides end-to-end leadership of the outlet, driving business growth, operational excellence, brand compliance, and a high-performing team culture.<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div>Restaurant Operations Management Oversee day-to-day restaurant operations and overall outlet performance Ensure consistent execution of operational standards across all shifts Manage opening, closing, and peak-hour readiness Coordinate effectively between kitchen, service, and delivery teams Improve service speed, order accuracy, and workflow efficiency Ensure adherence to Daily Operating Plan (DOP) and SOPs Customer Experience Excellence Drive a customer-first culture to deliver exceptional service Monitor key service metrics such as speed, accuracy, and hospitality Handle and resolve customer complaints and VOC feedback Maintain cleanliness, ambiance, and overall customer experience Implement initiatives to improve satisfaction and customer loyalty Team Leadership & People Management Lead, coach, and develop team members and supervisors Support training and build a strong talent pipeline Promote employee engagement and retention Manage manpower planning, scheduling, and productivity Conduct performance reviews and ensure discipline standards Food Quality & Safety Ensure compliance with food safety, hygiene, and sanitation standards Maintain high product quality across all shifts Oversee food safety procedures and audit readiness Monitor proper storage and handling practices Sales & Business Performance Achieve sales targets and drive revenue growth Analyze sales trends and implement improvement strategies Support local marketing and promotional activities Control costs while maintaining service standards Drive upselling and improve average transaction value Inventory & Financial Control Manage inventory, stock control, and minimize wastage Oversee cash handling and reconciliation processes Monitor food cost, labor cost, and key financial metrics Compliance & Standards Ensure compliance with company policies and legal requirements Maintain cleanliness, safety, and maintenance standards Support audit readiness and corrective actions Ensure a safe and professional work environment</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Person Specifications</H2> </div><div>Minimum 5–8 years of experience in QSR, restaurant, or operations 2–3 years of experience in a managerial role (Restaurant/Outlet Manager preferred) Strong knowledge of food safety, restaurant operations, and financial management Proven leadership and people development skills Excellent communication and stakeholder management abilities Strong business acumen with a results-driven mindset Customer-focused with a passion for service excellence</div></div></div>If you are confident that you possess the above requirement, please send your cv, which includes the names of two non-related referees. Click on the advert now to join our team via Elephant House Careers site.

Outlet Manager - New Project - Consumer Foods Sector (Colombo, LK) @ John Keells Holdings Plc

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