About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p>We are seeking a highly experienced ServiceNow professional with deep expertise in <strong>IT Operations Management (ITOM)</strong>. The ideal candidate will be responsible for designing, implementing, and optimizing CMDB and Discovery solutions across cloud and on‑prem environments, while contributing to automation, integrations, and overall platform excellence.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements</H2> </div><div><ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Design, implement, and maintain <strong>advanced ITOM solutions</strong>, including CMDB, Discovery, and Service Mapping, aligned with enterprise architecture and governance standards.</li> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Lead <strong>CMDB data model design</strong>, CI class customization, relationship mapping, identification rules, and lifecycle governance to ensure data accuracy and reliability.</li> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Architect and optimize <strong>ServiceNow Discovery across cloud and on‑prem environments</strong>, including <strong>horizontal discovery, network discovery, and service discovery</strong>, ensuring scalability and performance.</li> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Demonstrate <strong>strong foundational knowledge of infrastructure technologies</strong> including servers, operating systems, virtualization, networks, databases, cloud platforms, and application architectures to support effective discovery configuration.</li> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Configure and manage <strong>MID Server architecture</strong>, Discovery schedules, credentials, IP ranges, probes, sensors, and patterns for complex enterprise environments.</li> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Monitor, analyze, and remediate <strong>CMDB health issues</strong> using CMDB dashboards, health indicators, and KPIs focused on completeness, correctness, and compliance.</li> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Develop and maintain <strong>advanced ServiceNow scripting</strong> (Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer) following best practices and performance standards.</li> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Design and customize <strong>Service Portal pages and widgets</strong>, ensuring intuitive user experience, responsiveness, and reusability.</li> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Build and support <strong>integrations</strong> using REST, SOAP, IntegrationHub, and custom APIs with monitoring, cloud, and infrastructure management tools.</li> <li style="color:black;margin-bottom:8.0pt;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Exhibit <strong>strong communication and analytical skills</strong> by troubleshooting complex platform issues, collaborating with cross‑functional teams, and clearly articulating technical solutions and recommendations.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Minimum of 8 years of related experience</strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Primary Skillset:</strong> Advanced ITOM (CMDB, Discovery) + Advanced Platform Scripting</p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Secondary Skillset:</strong> Service Portal, Integrations</p></div></div></div>