About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p>NetApp is seeking a Technical Operations Engineer (OpenSearch) to join our growing Instaclustr team in Bangalore, India. In this role, you will be part of a frontline Site Reliability Engineering (SRE) team responsible for ensuring the availability, performance, and reliability of large-scale, cloud-hosted OpenSearch clusters.<br>You will work in a highly automated environment managing distributed open-source systems at scale, collaborating with global customers across industries such as banking, telecom, gaming, and technology. This role requires strong operational expertise, problem-solving skills, and a passion for learning and working with modern cloud-native and open-source technologies.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements</H2> </div><div><ul> <li>Provide end-to-end operational support for OpenSearch clusters deployed across public cloud platforms (AWS, Azure, GCP).</li> <li>Monitor, troubleshoot, and resolve complex production issues, ensuring high availability and performance.</li> <li>Perform cluster lifecycle operations, including upgrades, migrations, maintenance, and scaling activities.</li> <li>Participate in L2 on-call rotations, ensuring timely incident response and resolution.</li> <li>Collaborate with customer engineering teams to diagnose and resolve issues related to OpenSearch and other supported technologies.</li> <li>Work closely with internal teams to enhance reliability, automation, and operational efficiency.</li> <li>Develop and improve automation tools, scripts, and operational processes.</li> <li>Analyse system behaviour and proactively identify opportunities for performance optimisation and reliability improvements.</li> <li>Contribute to knowledge sharing, documentation, and continuous improvement initiatives.</li> </ul> <p><strong>Required Skills & Experience</strong></p> <ul> <li>Hands-on experience with OpenSearch (including troubleshooting, upgrades, and migrations) or strong willingness to develop deep expertise.</li> <li>Experience with public cloud platforms such as AWS, Azure, or GCP.</li> <li>Strong Linux system administration skills and comfort with command-line environments.</li> <li>Solid understanding of distributed systems, networking, and OS internals.</li> <li>Experience with containerisation technologies (e.g., Docker).</li> <li>Strong problem-solving skills with the ability to debug complex production issues.</li> <li>Excellent communication skills (written and verbal) with a customer-focused mindset.</li> <li>Ability to work effectively in a collaborative, fast-paced environment and take ownership of tasks.</li> </ul> <p><strong>Preferred Skills</strong></p> <ul> <li>Experience working with other distributed systems such as Cassandra or Kafka.</li> <li>Familiarity with source code debugging and issue investigation (e.g., Jira, codebase review).</li> <li>Programming/scripting skills in Python, Java, or Bash.</li> <li>Experience with Git or version control systems.</li> <li>Prior experience in customer support or technical operations roles</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif">Typically requires a minimum of 4-8 years of related experience with a Bachelor’s degree or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.</li> </ul></div></div></div>