About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.<br> If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements</H2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Primary Job Functions: </b><br> • Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios. <br> • Provide troubleshooting and technical support via phone, Web based tools and email. <br> • During problem escalations, act as a liaison between customers and Engineering support. <br> • Collaborate with other teams and experts whenever required to solve complex technical issues.<br> • Continuously develop skills leveraging several learning tools available at NetApp Inc.</span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Required Skills: </b><br> • Excellent troubleshooting skills, and passion for problem solving and investigation<br> • Understanding and strong troubleshooting experience with File sharing protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware <br> • Excellent knowledge of Operating Systems including (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL)<br> • Strong troubleshooting experience with Ethernet, TCP/IP networking protocol.<br> • Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.<br> • Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues.<br> • Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory.<br> • The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.<br> • Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus.<br> • Exposure on working with VSCAN, Fpolicy is a plus.<br> • Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:12.0px">B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college with 5 to 8 years of related experience.</span></span></p> </div></div></div>