About this role
<div id="profile" class="profile"> <div class="profile_list"> <ul class="profile_section"> <li id="profile_heading1" class="profile_item profile_heading">PLACE OF WORK</li> <li id="profile_field1" class="profile_item profile_content">1112 Budapest, Boldizsár utca 2.</li> </ul> <ul class="profile_section"> <li id="profile_heading2" class="profile_item profile_heading">AREA OF EMPLOYMENT</li> <li id="profile_field2" class="profile_item profile_content">IT</li> </ul> <ul class="profile_section"> <li id="profile_heading3" class="profile_item profile_heading">START OF WORK</li> <li id="profile_field3" class="profile_item profile_content">as soon as possible</li> </ul> <ul class="profile_section"> <li id="profile_heading4" class="profile_item profile_heading">EMPLOYMENT TYPE</li> <li id="profile_field4" class="profile_item profile_content">Full-time</li> </ul> <ul class="profile_section"> <li id="profile_heading5" class="profile_item profile_heading"></li> <li id="profile_field5" class="profile_item profile_content"></li> </ul> </div> </div> <div id="additional_fields" style="display:none"> <div id="start_date">megállapodás szerint</div> </div> <style type="text/css"> .profile_item { list-style-type: none !important; } .profile_heading { font-weight: bold; } .profile_content { padding-bottom: 0.5rem; } .profile_section:has(.profile_item:empty) { display: none; } </style><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>My responsibilities:</b></H2> </div><div><ul> <li>Shape and continuously evolve the end-to-end IT Shared Service Center (SSC) operating model covering L1–L3 support, development, and testing functions </li> <li>Act as a trusted advisor to senior leadership, preparing and structuring decision-making materials and facilitating discussions to shape the future of the whole IT Shared Service Center</li> <li>Translate business strategy, customer needs, and market trends into scalable IT service concepts, governance frameworks, and delivery models</li> <li>Develop strategic concepts and target visions for the future of IT service delivery, with a focus on scalability, quality, and user experience</li> <li>Support and guide strategic transformation initiatives (e.g., automation, AI, self-service) from a conceptual and advisory perspective</li> <li>Define and refine governance models, KPI frameworks, and performance steering approaches to enable transparency and data-driven decision-making</li> <li>Contribute to project portfolio management activities, including structuring, prioritizing, and aligning strategic initiatives across the SSC landscape</li> <li>Drive cross-functional alignment between service desk, engineering, product, and business stakeholders by providing structured concepts and recommendations</li> <li>Identify opportunities to enhance efficiency and service quality through standardization, automation, and smart service design</li> <li>Structure complex topics into clear, compelling presentations and strategic recommendations for senior stakeholders</li> <li>Benchmark SSC operating models and performance against industry best practices and modern IT service trends </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The knowledge I own:</b></H2> </div><div><ul> <li>Proven experience in strategy consulting (Big4 or equivalent) with focus on IT / Shared Services / Operating Model design</li> <li>Deep understanding of large-scale SSC operations (1000+ FTE) across L1–L3 support, development, and testing environments</li> <li>Strong expertise in IT service management and operating models (e.g., AGILE, ITIL-based structures, global service delivery)</li> <li>Experience in designing and implementing governance frameworks, KPIs, and performance steering models</li> <li>Solid knowledge of automation, AI, and self-service concepts and how they improve efficiency and user experience</li> <li>Understanding of efficiency and value optimization approaches, sourcing strategies, and service portfolio management</li> <li>Excellent analytical and structured problem-solving skills with the ability to break down complex systems</li> <li>Exceptional presentation and storytelling capabilities for senior stakeholder communication</li> <li>Experience working in international, cross-functional environments with senior stakeholders</li> <li>Fluent in English (business-level, written and spoken)</li> <li>Experience in developing strategic concepts and target operating models</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The offer that would convince me:</b></H2> </div><div><div> <ul> <li><span>Opportunity to shape the future vision and operating model of a large-scale international IT Shared Service Center</span></li> </ul> </div> <div> <ul> <li><span>Direct collaboration with senior leadership and global stakeholders</span></li> </ul> </div> <div> <ul> <li><span>A role focused on strategy, concept development, and advisory, with impact across the full SSC landscape</span></li> </ul> </div> <div> <ul> <li><span>Opportunity to contribute to high-impact initiatives (AI, automation, SSC evolution) from a strategic perspective</span></li> </ul> </div> <div> <ul> <li><span>A modern environment focusing on smart scaling, service quality, and innovation through technology</span></li> </ul> </div> <div> <ul> <li><span>Strong learning and development opportunities, including exposure to global benchmarks and transformation programs</span></li> </ul> </div> <div> <ul> <li><span>High degree of autonomy, ownership, and influence on strategic direction</span></li> </ul> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Online application:</b></H2> </div><div><p>Please use our online application and attach your English resume.</p> <p><a title="https://karrier.aldi.hu/fileadmin/user_upload/hu/karrier_oldal/allasok_szakteruletenkent/aiis/aiis_allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3_.pdf" href="https://karrier.aldi.hu/fileadmin/user_upload/HU/Karrier_oldal/Allasok_szakteruletenkent/AIIS/AIIS_Allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3_.pdf" target="_blank" rel="noopener">AIIS Adatkezelési tájékoztató</a></p> <p><a title="https://karrier.aldi.hu/fileadmin/user_upload/hu/karrier_oldal/allasok_szakteruletenkent/aiis/aiis_allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3__eng.pdf" 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