About this role
<div style="border:none;border-bottom:solid #4f81bd 1.0pt;padding:0.0cm 0.0cm 4.0pt 0.0cm"> <p style="margin:0.0cm 0.0cm 15.0pt;padding:0.0cm;font-size:26.0pt;font-family:Calibri, sans-serif;color:#17365d;border:medium none currentcolor"><span style="color:windowtext">Technical Support Engineer – Gas Measurement</span></p> </div> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Manchester | Service | Endress+Hauser UK</p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif"><em>People for Process Automation<br><br></em></p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.</p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif"><strong><u>About the role</u></strong></p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.</p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif"><strong><u>What you’ll be doing</u></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Act as the first point of contact for technical enquiries, delivering timely and professional support</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Support and witness remote calibration activities, ensuring compliance and accurate documentation</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Manage complex service projects such as system upgrades and enhancements</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Coordinate with external calibration facilities to deliver seamless project execution</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Deliver engaging customer training courses at our Manchester facility</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Support internal training and capability development across the business</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Drive Smart Support performance, identifying improvements and enhancing service delivery</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Manage customer complaints through to resolution, ensuring continuous improvement</li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 18.0pt;text-indent:0.0cm;line-height:115%;font-size:11.0pt;font-family:Cambria, serif"> </p> <p style="margin:0.0cm;text-indent:0.0cm;line-height:115%;font-size:11.0pt;font-family:Cambria, serif"><strong><u>What we’re looking for</u></strong></p> <p style="margin:0.0cm;text-indent:0.0cm;line-height:115%;font-size:11.0pt;font-family:Cambria, serif"><strong><u> </u></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Degree or equivalent in Engineering or a related field</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Experience within a technical, engineering, or instrumentation environment</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Knowledge of calibration processes and remote support tools</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Strong communication, presentation, and stakeholder engagement skills</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Excellent problem-solving and diagnostic capability</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Ability to work independently and collaboratively</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Professional and customer-focused approach</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">COMPEx EX01–EX02 certification (desirable)</li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 18.0pt;text-indent:0.0cm;line-height:115%;font-size:11.0pt;font-family:Cambria, serif"> </p> <p style="margin:0.0cm 0.0cm 10.0pt;text-indent:0.0cm;line-height:115%;font-size:11.0pt;font-family:Cambria, serif"><strong><u>Working at Endress+Hauser</u></strong></p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers.</p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.</p> <p style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Cambria, serif">Ready to take the next step in your career? Apply now and be part of something exceptional.</p>