About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:'E+H Sans', sans-serif">Job Summary:</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif">The Service Co-ordinator will work across a wide variety of customers, E+H Arabia office and local partners to plan all aspects of Instrumentation Services from job request <br>through final billing.The Service Coordinator drives excellence in Service Planning, Scheduling, and resource management to support on-time and on-budget delivery of Endress+Hauser Arabia services. From proposal development through job completion, manages contractual KPI’s and coordinates internal/external interfaces & activities such as but not limited to processing transactions, managing processes, operational management, site operations, or contractor’s management. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. </span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:'E+H Sans', sans-serif">Main responsibilities:</span></strong><span style="font-family:'E+H Sans', sans-serif"> </span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif"><br>1. Provide functional expertise and leadership in operations planning and scheduling.<br>2. Coordinate resources (field services), spare parts, tools and equipment in order to effectively complete service orders in workshop or offsite locations. <br>3. Act as a single point of contact for the services rendered to customers.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif">4.Communicate with customers to ensure seamless service and work scope execution, coordinate with customer stakeholders to ensure customer expectations are met.<br>5. Develop schedules using established tools, processes, and standards. <br>6. Ensure resources are assigned and available to execute job orders in accordance with the plan. Keep up-to-date records for engineer’s safety passports, medicals, and training requirement. <br>7. Maintain schedules to accurately reflect work progress and remaining work. Provision of SAP/SMP system records and database.<br>8. Analyse the progress and schedule performance. Identify variances from plan, risks, and emerging trends that may signal a concern<br>9. Communicate across multiple departments to effectively coordinate operations<br>10. Report and review schedule progress, regularly.<br>11. Escalate issues or risks that have not been properly addressed.<br>12. Ensure clear alignment between cost and schedule. Drive customer invoicing on-time per job completion. <br>13. Analyse the impact of change orders on schedule performance.<br>14. Provide contractually required customer reports.<br>15. Provide accurate and timely performance reports to senior management.<br>16. Support continuous improvement and transformative innovation.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:'E+H Sans', sans-serif">Qualifications</span></strong></p> <ol style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif">Diploma or Bachelor’s degree in Engineering (Instrumentation, Electrical, Mechanical) or a related field.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif">Minimum of 2–5 years of experience in service coordination, planning, or operations within industrial or technical services environments (preferred).</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif">Strong knowledge of planning and scheduling tools (e.g., SAP or similar systems).</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif">Good understanding of field service operations and resource management.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif">Excellent communication and stakeholder management skills.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif">Strong analytical and problem-solving abilities.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'E+H Sans', sans-serif">Ability to manage multiple priorities and work under pressure.</span></li> </ol> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p>