<img src="https://rmkcdn.successfactors.com/c53088e5/2b7a0e54-4d2d-4ff0-b700-b.jpg"> Job ID: 519686 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Overview The VIP Executive IT/AV Support Engineer provides dedicated, on-site and remote technical support to C-level executives and senior leadership. The role will be based out of our New York City office. This role demands exceptional troubleshooting skills, discretion, and the ability to deliver white-glove service in a fast-paced, high-stakes environment. With minimal supervision, this role ensures seamless technology experiences for executives and VIP users during corporate events, meetings, presentations, and day-to-day operations, with a strong emphasis on AV systems, device management, and secure communications. Key Responsibilities (Essential Duties and Functions) <ul> <li style="font-family:arial, helvetica, sans-serif">Serve as the primary IT support to provide personalized, white glove hands on service for CRH’s top Executive Leaders at our New York City Office as well as being on site for other North American based CRH events and executive leadership meetings.</li> <li style="font-family:arial, helvetica, sans-serif">Provide support for visiting personnel at our New York City Office.</li> <li style="font-family:arial, helvetica, sans-serif">Travel to domestic and international locations to set up and troubleshoot executive workstations, web conferencing systems, and network connectivity.</li> <li style="font-family:arial, helvetica, sans-serif">Support executives with calendar integrations, email configurations, and secure file access across devices.</li> <li style="font-family:arial, helvetica, sans-serif">Ensure data security and privacy compliance, especially during travel and remote sessions.</li> <li style="font-family:arial, helvetica, sans-serif">Coordinate with internal IT teams to escalate and resolve complex issues quickly, efficiently, and privately.</li> <li style="font-family:arial, helvetica, sans-serif">Maintain and update documentation for executive systems, preferences, and support history.</li> <li style="font-family:arial, helvetica, sans-serif">Provide on-site support during high-profile meetings, investor presentations, and events.</li> <li style="font-family:arial, helvetica, sans-serif">Proactively monitor and optimize device performance and user experience.</li> </ul> Qualifications <ul> <li style="font-family:arial, helvetica, sans-serif">Strong knowledge of Windows, macOS, iOS, Android, & enterprise tools; Microsoft 365, Zoom/Teams, & VPNs.</li> <li style="font-family:arial, helvetica, sans-serif">Experience with AV equipment a plus, including: <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif">Executive Board & Conference room setups (projectors, TVs, microphones, speakers, audio controls, etc.)</li> <li style="font-family:arial, helvetica, sans-serif">Video conferencing systems like Zoom and Teams Rooms and Clients</li> <li style="font-family:arial, helvetica, sans-serif">Troubleshooting and configuring AV hardware and software for live events</li> </ul> </li> <li style="font-family:arial, helvetica, sans-serif">Experience with mobile device management (MDM) and endpoint security.</li> <li style="font-family:arial, helvetica, sans-serif">Excellent communication and interpersonal skills with a customer-first mindset.</li> <li style="font-family:arial, helvetica, sans-serif">Ability to travel around 50% of the time, including international trips.</li> </ul> Education/Experience <ul> <li style="font-family:arial, helvetica, sans-serif">At least 5 years of experience in providing white glove executive-level IT support in an enterprise environment.</li> <li style="font-family:arial, helvetica, sans-serif">Bachelor’s degree in Information Technology, Computer Science, or related field.</li> <li style="font-family:arial, helvetica, sans-serif">Certifications such as ITIL, CompTIA A+/Network+, MCP, or AVIXA CTS are a plus.</li> </ul> Work and Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. <ul> <li style="font-family:arial, helvetica, sans-serif">Safely lift 5-30 pounds regularly, up to 50 pounds occasionally.</li> <li style="font-family:arial, helvetica, sans-serif">Available for on-call or weekend work, and overnight travel, including international, as needed.</li> <li style="font-family:arial, helvetica, sans-serif">Pass background check, alcohol, and drug testing.</li> </ul> Preferred Traits <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Discreet and trustworthy with access to sensitive executive data.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Calm under pressure, especially during live events or travel disruptions.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Technically agile—able to troubleshoot across platforms and environments.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Highly organized and proactive in anticipating executive needs.</li> </ul> Work Environment <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Normal office working conditions in addition to occasion industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g. hard hat, steel-toed boots, and safety glasses.</li> </ul> Compensation <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">$115,000 - $150,000 annual salary</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">10% bonus opportunity</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">401(k) plan / group retirement savings program</li> <li style="font-family:arial, helvetica, sans-serif">Short-term and long-term disability benefits</li> <li style="font-family:arial, helvetica, sans-serif">Life insurance</li> <li style="font-family:arial, helvetica, sans-serif">Health, dental, and vision insurance </li> <li style="font-family:arial, helvetica, sans-serif">Nine paid holidays per year</li> <li style="font-family:arial, helvetica, sans-serif">Vacation hours of two weeks per year</li> </ul> The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Highly competitive base pay</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Comprehensive medical, dental and disability benefits programs</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Group retirement savings program</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Health and wellness programs</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">An inclusive culture that values opportunity for growth, development, and internal promotion </li> </ul> About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability <div> CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. </div>

VIP Executive IT/AV Support Engineer (New York, NY, US, 10019) @ CRH Jobs

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